Job Description
Performance & Fidelity Manager, Work & Wellbeing
Permanent
£38,034 - £41,123 per annum
We have an exciting opportunity for a new Performance & Fidelity Manager to work within our Work and Wellbeing team.
The successful candidate will drive contractual performance and compliance across our employment services, will uphold the high-performance culture in our teams, and will ensure that our services adhere to the IPS Fidelity Framework.
For our perfect candidate we are offering a flexible role, working in a caring and friendly team, with a great package of benefits.
More about the role:
The Performance & Fidelity Manager will report to the Head of Work & Wellbeing, and work across our employment teams. The focus of the role is to:
Drive effective contract performance management across Work & Wellbeing services.
Ensure that our Work & Wellbeing services operate at the highest standard against the IPS Fidelity framework and other regulatory or quality standards
Uphold the high-performance culture in Work & Wellbeing and work closely with LiveWell’s Quality & Impact Manager to drive continuous improvement by leading action plans and ensuring audit recommendations are achieved
Oversee compliant data collection, storage, analysis and dissemination to internal and external stakeholders, including monthly MI returns and provision of performance data to Work & Wellbeing commissioners, funders and internal teams
Lead a small team to support contractual performance and compliance, and work collaboratively with our Head of Business Development & Contracts and our central Performance & Data team
Who you are:
Our Performance & Fidelity Manager will be performance driven with a commitment to quality and high standards.
The successful candidate will have the following:
Excellent in-depth knowledge and understanding of IPS Fidelity and other supported employment models
Experience of achievement in a target-driven environment and ability to drive improvement through focused performance management
Ability to lead, motivate and inspire others
Previous management experience supporting performance, quality and compliance
Strong analytical and data skills
Our wider benefits:
Salary 5A: £38,034 - £41,123
Generous holiday entitlement – 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata
Pension contribution
Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share
Excellent benefits including:
SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental healthWestfield Health (employer paid)CounsellingDiscounted gym membershipCycle to work schemeAccess to a wide range of programmes to train and develop you.
