We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
Are you a detail-oriented problem solver with a knack for data analysis? Do you thrive on organisation and excel at managing your own time? Do you have experience of personal lines insurance? And when it comes to Excel, are you a whiz? If so, we definitely want to hear from you!
We’re looking for a Performance Analyst to join our Performance team in either our Salford Quays, Manchester or Haywards Heath, West Sussex offices.
In this role you’ll utilise data and insights to drive performance in our operating teams, across a wide range of key deliverables. This will include but not be limited to, customer centricity, productivity, quality and cost.
We’re all about people and we’re passionate about continuous improvement, so you’ll support the Performance Analysis Manager (PAM) with regular reporting and action planning to continually progress our methods and team knowledge.
Core skills we’re looking for to succeed in the role:
Strong analytical skills
Excellent time keeping and organisation skills
An understanding of personal lines insurance
Strong IT skills, particularly Microsoft Excel
Nice to have skills, but optional:
A curious and problem solving mindset
Stakeholder management and relationship building experience
What’s involved:
Working closely with our operational teams to develop and deliver data led performance discussion and tracking, aligned to individual and department wide objectives
Utilise numerous data sources to develop deep insights into operational performance across the balanced scorecard and regular reporting against KPIs/SLAs
Support the PAM with delivery of clear frontline performance metrics aligned to business targets and objectives
Analysis of performance trends to identify performance variation, opportunities and risks
Present and visualise analysis so that it can be clearly understood and adds value to the business
Support the PAM in sessions with operational managers to highlight risks and opportunities, identify actions and track progress (Plan, Do, Check, Act)
Work with the operational teams to make recommendations to drive step changes in performance, following this through to delivery
Support the PAM with month and quarter end performance reporting and commentaries
Support the PAM in completing mid and end of year appraisal analysis and performance distributions
Work closely with colleagues in Finance to track and evidence delivery of benefits across expense, income and indemnity
Support the wider Performance team as appropriate, leveraging skills and capabilities to respond to business needs
Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
Experience & knowledge
Proven experience of data mining, transformation, synthesis and reporting
Proven experience of using data and insights to drive operational performance
Excellent knowledge of motor sales and claims processes, and awareness of the key levers for cost, quality, time and effort
Experience of using data and insights to lead performance discussions and formulating recommendations for improvement
Understanding of Service Level Agreements and Key Performance Indicators (KPIs)
Understanding of variation analysis to isolate cohorts of differing performance
Able to develop relationships and work with others to drive desired outcomes
The ability to work under pressure, dealing with multiple tasks or requests simultaneously
Excellent communication skills
Team player, working to create and achieve shared objectives.
Ability to disseminate technical information and present comprehensively.
Skills & qualifications
Advanced level use of MS Office applications
Strong analytical and numerical skills
Ability to present and visualise data to a high quality and adapt for wide range of audience
Problem solving skills and ability to think creatively to overcome data challenges
An understanding of Lean / Continuous Improvement tools, thinking and methodologies
Ability to communicate risks and issues at all levels of the organisation
Excellent stakeholder management skills
Commercially focused and results driven
Understanding of Motor insurance industry
Behaviours
Customer Focused
Self- Motivation and enthusiastic
Embrace, embed and incorporate the company values
Champions the recognition of great performance
Team player
An organised and proactive approach
Takes initiative to make decisions
A flexible approach and positive attitude
Speaks with facts and data, not opinion
Can present complex information in a clear and concise manner
Emphasis on attention to detail and accuracy
Strives to deliver support to peers
Ready for a challenge? Want to be part of our dynamic, bustling team? Reach out to us today – we’re eager to hear from you!
And guess what? We’re not just any workplace; we’re a fantastic place to work. Curious about what our colleagues have to say? to see what our colleagues think about working here!
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full .
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
