Performance Analyst

Job Description

This is a hybrid role so we’re flexible on your location. You’ll mainly work from home, with occasional visits to your local offices each month.

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.

We’re a Times Top 50 Employer for Gender Equality; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone. 

What you can expect from us

Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

How you’ll change it up

As our Performance Analyst, you’ll play a vital role in supporting our national and regional teams, ensuring transparent and accurate reporting on the overall status and performance of projects. This will include identifying and reporting on potential risks, providing insights that contribute to informed decision making and enabling effective strategic planning. Day to day, this is some of what you can expect to be doing:

Establishing new reporting, or optimising existing reporting, to drive efficient data insights

Coordinating and producing content to support the governance framework

Supporting the adherence to best practice with risk, issues, opportunities and change governance

Sharing key lessons learned to enable the continuous improvement of across all projects

Carrying out data deep dives to support with performance investigations

Supporting on the IT development and prioritisation for the scaled platforms portfolio

What you’ll bring to the role

You’ll have excellent attention to detail when it comes to data and reporting, using your track record of reporting on large scale complex projects and natural problem-solving skills to positively contribute to a comprehensive understanding of our project dynamics. You’ll also bring the following with you:

Advanced Excel and PowerPoint skills

An understanding of the risk and change process

Experience carrying out data deep dives and investigating issues

Ability to effectively communicate with people at all levels - highlighting issues and escalating them to senior managers

Experience supporting governance meetings to track KPIs

Experience gathering multiple data sets from different teams

We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.

Diversity, Inclusion and Belonging

Our people have a wide range of experiences and perspectives – and it’s this diversity of thought that makes us who we are.

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.