We have an exciting opportunity for a People Development Facilitator to join us here at The London Clinic, based in our Head Office on Park Square West, London NW1 4LJ. We are offering a competitive inclusive salary starting at £35,000 per annum, dependant on skills and experience.
Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with 8 state-of-the-art facilities, and circa 1350 employees where we are dedicated to providing our patients with expert, individualised treatment and care. Our main hospital spans 8 floors comprising of 150+ patient beds and 10 operating theatres, including a Hybrid theatre and two minimally invasive/day surgery theatres. Speciality areas include, General surgery; ENT; Gynaecology; Hepatobiliary; Neuro-spinal; Ophthalmic; Orthopaedic; Plastic and reconstructive; Robotic; Urology; Vascular & Weight loss surgery (bariatric surgery).
Job Profile
As a People Development Facilitator, you will be working closely with the People Development Manager; coordinating, designing, delivering and evaluating a variety of learning initiatives to support delivery of our strategic objectives and TLC Academy offering. As well as working closely with internal stakeholders to identify capability needs across the organisation.
This role will undertake the full learning cycle, including scoping requirements, designing and implementing innovative solutions and measuring impact to drive performance across the hospital, using the 70:20:10 approach.
- Job Type: This is a full-time, permanent position working 37.5 hours per week.
- Shift Pattern: Monday – Friday 9am – 5.30pm core hours
- Job Location: 1 Park Square West, London, NW1 4LJ (Close to Regents Park/Baker St tube stations).
- Salary: Starting at £35,000 per annum dependant on skills and experience.
- Benefits package: We offer a comprehensive package which includes a contribution pension scheme (total annual contribution up to 20%), Private Medical Healthcare, 33 day’s annual leave (inclusive of bank holidays), season ticket travel loan, and a wide range of discounts with a variety of retailers and services. We also offer excellent career development; with clear career pathways and access to further education.
Key Duties
- Own the Corporate Induction programme, continually looking for opportunities to refresh the content to ensure an excellent onboarding experience for new starters
- Lead the delivery, embedding and evaluation of the refreshed London Clinic Service Excellence programme
- Own the design and delivery of Personal Development workshops and growing TLC Academy offering
- Ensure continuous improvement by collecting data, evaluating the effectiveness of interventions and adjusting accordingly to ensure solutions are effective and impactful in-line with the 70:20:10 model
- Work with the wider People Team to deliver a seamless service to each other and stakeholder groups within the Clinic
- Work with People Development Manager and Clinical Development colleagues to ensure best practice is delivered and sets the highest standards of quality and evaluation for learning interventions
Skills & Experience
- A relevant learning and development qualification such as CIPD would be desirable
- Confident facilitator able to engage, inspire and motivate delegates
- Previous experience of designing discovery-based learning interventions
- Hospitality/service background and/or experience of delivering customer service training
- Ability to create engaging training material using Word, PowerPoint etc.
- Strong stakeholder engagement and influencing skills, generating cooperation and buy in to thoughts and ideas
The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups;
