People Development Advisor - Retail

Role overview: 

As a People Development Advisor, you’ll be the key point of contact for development throughout our organisation. As the face of our development offering, you’ll play a role in the whole learning cycle, from scoping a learning need to researching and developing a learning solution, and crucially, the delivery of innovative and high quality development initiatives. These initiatives will vary from face to face delivery, to content curation, coaching and much more.

Responsibilities:

• Scope, design and deliver performance focused Learning & Development activity to audiences across the group, in both virtual and face-to-face facilitated sessions.
• Work with line managers to improve team KPI delivery, identify trends, and work in partnership to improve areas of concern through effective individual and team development activities.
• Conduct follow-up activity to ensure impact after development interventions; and to inform further learning needs and continuously improve our People Development Offering.
• Individual and group coaching activities which focus on both personal and professional development to colleagues both on and off development programs.
• Role-model a growth mindset throughout the business by staying up to date with, and applying, current theory within Learning & Development and adult learning.
• Advocate for and build a learning culture within the group by sharing their learning and facilitating social learning.
• Curate high quality content to share across the group to encourage and enable social and self-directed learning.
• Uphold ILM Assured quality standards in the delivering of programmes that align.

Role objectives:

• Effectively scope learning needs within the group using data and evidence as a basis.
• Design learning interventions that are effective and produce results.
• Evaluate the effectiveness of learning, further evidencing ROI.
• Coaching individuals for personal and professional development.
• Encourage the group’s values through embedding into learning.

Competencies:

• 1 Deciding and Initiating Action
• 2 Adhering to Principles and Values
• 3 Presenting and Communicating Information
• 2 Applying expertise and Technology
• 2 Creating and innovating
• 2 Delivering results and meeting customer expectations
• 2 Coping with Pressures and Setbacks
• 1 Achieving personal work goals and objectives

Skills and Experience:

• Excellent communication skills and stakeholder management.
• Competency in individual and group coaching skills and techniques.
• High quality, passionate and inclusive learning facilitation skills that create an exciting environment.
• Can demonstrate a proven track record of their their ability to deliver learning activity which is focused on performance development and aligned to business objectives.
• Experience and ability to scope and design engaging learning experiences that follow proven structure informed by Adult Learning Theory and produce results.
• A strong commercial mindset with an ability to analyse data to inform further development needs for the individual, the group and continuously push our development offering.
• Strong project management skills.
• Excellent computer literacy skills, including MS Office.
• An avid learner, with an ambition to progress their personal and professional development and role-model a learning culture.

Training requirements for the role:

• The ideal candidate will qualified to Level 3 in Learning & Development by CIPD or hold other equivalent qualifications.
• Coaching Skills
• Learning Facilitation Skills
• Stakeholder Management
• Project Management