Patient Pathway Assistant

Job overview

The Role of the administrative assistant is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Maternity and Gynaecology Department. This includes booking clinic appointments, chasing results, working with Admission Team and liaising with the clinical team to ensure a smooth and safe patient experience. Supporting the MDT team in managing the diagnostic patients and liaising with the coordinators to ensure patients are booked and managed within a timely manner.

Main duties of the job

The post holder will be required to work unsociable hours of 8pm to 8am and will be responsible for directing patients to desired area and completing outpatients and ward tasks.

Task throughout the day will consist of booking appointments, data recording, clinic and elective admissions outcomes of the patient pathways are proactively managed in order to achieve 18 week targets.

Provide cross cover within the team as and when required.

Work flexible hours as required by the needs of the service.

Ensure full compliance with the Trusts waiting list policy in line with the national 18-week target.

Follow Trust escalation policy if patients require cancellation.

Ensure all paperwork is filed in the patient’s notes as per Trust policy.

Train other staff members as required in the role.

Proactively manage workload and amend practices, within remit, to improve the processes and patient experience.

To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high quality service to other staff and patients. This includes working with identified external contacts and stakeholders.

Working for our organisation

NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link:

Detailed job description and main responsibilities

This post is to assist Triage Ward with night audits. The postholder will carry out a range of specific activities in the support of Outpatients Clinics, Day Assessment units and Wards within Women’s Services providing an efficient administrative and clerical support service in line with service requirements. The post holder will also provide a quality reception service for all users of the Outpatient based services and the Trust.

The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway. The post holder should be able to cross cover within Women’s Services Department and to work shift patterns.

Person specification

Education and qualifications

Essential criteria

Educated to GCSE or equivalent

Level 2 Literacy and Level 2 Numeracy Functional Skills

Desirable criteria

Microsoft Office IT qualification

Skills and abilities

Essential criteria

Demonstrate ability to pay attention to detail , reliably check and record data and be able to self-check completed work

Demonstrate excellent communication skills with all levels of staff and patients

Ability to work under pressure/meet tight deadlines whilst delivering high quality work

Good organisational and administrative skills

Computer/keyboard skills in MS Word and Excel

Demonstrate a good working knowledge of computer systems and be capable of using Microsoft Office applications

Desirable criteria

Awareness of patient pathways

Experience and Knowledge

Essential criteria

Experience of healthcare administrative systems and processes

Desirable criteria

Health records experience

Experience of working within a multi-disciplinary team

Experience of working with the general public

Personal qualities

Essential criteria

Ability to maintain a professional approach at all times

Values

Essential criteria

Demonstrable ability to meet Trust values

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, (NLPSS) who conduct recruitment activities on behalf of NMUH.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your  identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit

NMUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of NMUH will have their original documents verified using this technology.

By applying for this post you are agreeing to NMUH transferring the information contained in this application to its preferred applicant management system. All subsequent information regarding your application will be generated from , and as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we want you to complete your e-learning modules prior to joining our organisation.

If you are an  EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.

If you require sponsorship  for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the