Job summary
The nature of the Care Navigator role involves shift work and includes either an early start time or a late finish time ( start or finish -6/ hrs per shift)
The successful applicant will be the first point of contact when patients either phone or come into one of TLCP sites. They will deliver excellent customer service and arrange appointments for patients with the most appropriate clinician in order to meet the patients wishes. They will give advice to patients about other services and options available to them
This role will be based in the central call centre of TLCP and at the practices sites for face to face services. Applicants will be expected to work in both settings. The sites are situated within the central Lewisham area
Person Specification
Qualifications
Desirable
Educated to GCSE level or equivalent
Active signposting or Care Navigator training qualification
Healthcare qualification (level 2) or working towards gaining equivalent level
Customer service qualification (NVQ) or equivalent
Experience
Desirable
Experience of working in a primary care environment
Experience of working with the general public
Experience of working in a healthcare setting
Qualifications
Desirable
Desirable
Educated to GCSE level or equivalent
Active signposting or Care Navigator training qualification
Healthcare qualification (level 2) or working towards gaining equivalent level
Customer service qualification (NVQ) or equivalent
Experience of working in a primary care environment
Experience of working with the general public
Experience of working in a healthcare setting
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
EMIS / Systmone / Vision user skills
Effective time management (planning & organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Ability to follow clinical policy and procedure
Polite and confident
Flexible and cooperative
Motivated
Flexibility to work outside core office hours
Disclosure Barring Service (DBS) check
Occupational Health clearance
Other requirements
Desirable
Flexibility to work outside core office hours
Disclosure Barring Service (DBS) check
Occupational Health clearance
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
EMIS / Systmone / Vision user skills
Effective time management (planning & organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Ability to follow clinical policy and procedure
