Job Details
I am working in partnership with an established company who are the leading eye and hearing care provider. With a team of over 500 dedicated health care professionals, conducting well over 200,000 home clinics each year.
My client’s mission is to extend the highest quality health care services beyond the high street. To make these essential services more accessible, more personal, and more effective.
You will support the Regional Managers in developing field-based teams, enhancing their clinical and commercial performance to deliver excellence in domiciliary care. You will:
Principal Accountabilities
Coaching and Development
My client’s mission is to extend the highest quality health care services beyond the high street. To make these essential services more accessible, more personal, and more effective.
You will support the Regional Managers in developing field-based teams, enhancing their clinical and commercial performance to deliver excellence in domiciliary care. You will:
- Lead and develop regional teams.
- Work on national projects supporting optical field teams.
- Analyze performance data and implement improvement plans.
- Foster a culture of continuous improvement.
Principal Accountabilities
Coaching and Development
- Provide hands-on coaching and development, both in person and virtually, to field-based teams, focusing on clinical and commercial performance, leading to continuous enhancement of customer experience.
- Build professional, respectful, and supportive relationships with field-based teams, prioritizing customers and colleagues.
- Drive performance by providing key feedback, demonstrating best practices, and creating personalized development plans.
- Help Optometrists and Dispensers maximize opportunities for customers through Accessories, Magnifiers, and our care plans.
- Advocate for our hearing services, coaching colleagues to recognize and act on opportunities.
- Deliver training within the region as required.
- Support newly onboarded Optometrists and Dispensers through probation.
- Support Regional Managers in regular review meetings to lead the team in exceeding key success measures—Customer Satisfaction, Commercial KPI Performance, Employee Engagement, and Retention.
- Assist in day-to-day team management, deputizing for Regional Managers as needed.
- Build strong relationships within the Regional Team, with other Regional Support Managers, Optical Development Leads, and internal stakeholders.
- Lead or participate in specific projects to drive a high-performing culture.
- Represent the Company at local or national events when required.
- Analyze performance data, identify root causes for performance changes, and work with Regional Managers to implement improvements.
- Identify performance improvement opportunities based on data-driven insights.
- Address trends and themes at a group level, sharing with Optical Development Leads to support field-based teams.
- Competent in all areas of customer care, particularly dispensing and aftercare.
- Strong ability to build and maintain influential relationships.
- Experience in the optical industry with knowledge of clinical and dispensing best practices.
- Demonstrable leadership skills.
- Ability to translate feedback into clear, actionable changes.
- Self-starter, driven to achieve goals, capable of working independently and in teams.
- Excellent organizational skills, managing workload and diary to exceed company goals.
- Flexibility to adapt to changing circumstances and priorities.
- Excellent communication skills across various channels.
- Proficient in data analysis to identify trends, root causes, and improvement areas.
- Salary: Up to £33k per annum, depending on experience, plus bonus structure.
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Benefits:
- Fully expensed company car.
- Access to a Stay Safe App for lone workers.
- Colleague assistance program, Health Assured.
- State-of-the-art equipment and a lightweight kit bag for a streamlined testing process.
- Generous pension scheme, matched up to 5%.
- Private medical insurance.
- Life assurance.
- Flexible contracts for full-time or part-time work.
- 33 days holiday (including bank holidays).
- Employee discounts.
- Weekends off.
- A chance to change people's lives.
