Operations Director - Project Management

You will be a leading advocate of Mace's value of safety first, and be accountable for leading and maintaining exceptional safety, quality, cost, programme, sustainability and project compliance standards. 

You will possess advanced technical expertise in local health and safety rules and regulations relevant to project portfolio. 

You will champion a diverse and inclusive working environment and understand the importance of the wellbeing of the people you manage.

You will lead the delivery of key assignments and defined business areas, providing strategic direction and monitoring delivery aligned with overall vision and objectives. 

You will be the relationship owner and primary contact for Mace executive team engagement, and responsible for ensuring efficient governance to achieve our strategic priorities. 

You will be responsible for key client relationship management, including generating live prospects and leads. 

Leads the delivery of key assignments and oversees the implementation of major project (or account) strategies, providing strategic direction and monitoring delivery aligned with overall vision and objectives.

Promotes Mace's value of safety first, exhibiting visible safety behaviours, sharing lessons learned and using safety moments, safety tours and Mace's HSW framework. Supports the safety and wellbeing of all Mace staff.

Responsible for determining and assembling project team resources, including required external specialist appointments and the recruitment of new staff.

Responsible for improving performance from the bid baseline by optimizing multi-disciplinary resources, monitors, reviews and evaluates activities, systems and methodologies as well as cross-selling.

Conversion of client’s vision into a deliverable plan that includes and exploits the full benefits of Construction to Production (C2P), net zero carbon, and digital & data innovation.

Relationship owner and primary contact for Mace executive team engagement. Responsible for ensuring efficient governance to support project activities within the business, gains organisational support and commitment, ensuring the achievement of strategic priorities.

Key client relationship management, interfaces, and supporting communication. Responsible for CRM across the account (including multiple geographies) with live prospects and leads.

Accountable for leading and maintaining exceptional safety, quality, cost, programme, sustainability and project compliance standards. Accountable for full-service excellence/service quality.

Establishes/influences the correct build strategy and C2P plan for procurement and execution.

Creates and nurtures a high-performing and inclusive team environment that encourages contribution, recognition and inclusion.

Engenders, promotes and influences quality and service excellence in all conversations and project interactions.

Ensures the project or programme or works is operating an effective risk management strategy with appropriate management actions and risk treatments established.

Responsible for conveying and connecting the wider business strategy to the project team and promoting the associated initiatives.

Leads key internal and external project review/reporting meetings.

Actively networks and utilises the full depth and knowledge of the Mace group and centres of excellence to support the project delivery. Actively promotes knowledge share and resource share with others and supports their team in growing their network.

Ensures operations are fiscally and ethically viable, influencing the achievement of business objectives and meeting organisational and legislative compliance obligations.

Builds and maintains internal and external relationships (e.g. clients, contractors, consultancies and other stakeholders) to foster growth and increase networks

Regionally recognised expert in specialised stream, directly influences long term development of strategy for a function or Business Unit (BU), creating a sustainable business future.

Decisions have considerable financial, commercial or reputational risk.

Typically, a formal member of the (sector) senior leadership team.

Works collaboratively towards the common goal of net zero carbon transition and share responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work.

You will have full budgetary oversight and ensure operations are fiscally and ethically viable and meet organisational and legislative compliance obligations. 

You will directly influence long term development of strategy for a function or Business Unit (BU), creating a sustainable business future. 

You will commit to making a positive impact for our people, our clients, and our planet, and take ownership for holding others to account who do not uphold the Mace values.

You will mentor, coach, and develop your project team and provide an environment to share knowledge and experience.

You will actively network, innovate, and seek understanding of best practice, utilising the full depth of knowledge of Mace group, the centres of excellence, Mace way control centre and knowledge hub. 

You will use your network to identify talent, lead recruitment, and manage the development, retention and mobility of people, and support our people to achieve their highest potential. 

Membership of RICS, CIOB, APM, ICE or equivalent demonstrable professional or personal development.

Extensive experience in the successful delivery phase of projects and programmes.

Deep property or infrastructure project management expertise.

Strong commercial and financial acumen.

Leadership and management experience of large, diverse teams.

Experience of managing relationships with key senior stakeholders.

Knowledge of how carbon and sustainability considerations will shape the outlook of the projects you are working on.