Job Details
Job overview
South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team that is based from our Bicester site in Oxfordshire.
As a 111 call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs.
You will receive full training on NHS Pathways (a clinical assessment tool), you will assess the needs of the patient and implement any necessary action ranging from; dispatching an ambulance, making a referral to the clinical service or simply providing basic advice.
Roles and responsibilities of 111 call handler / call operator include:
- Answer and respond to incoming 111 calls
- Ensure Pathways is followed, and the correct advice and outcome is selected
- Always maintain a calm and professional manner
Main duties of the job
To be successful in this role we require candidates to meet the following criteria:
- Competent in the use of IT systems
- Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
- Customer service experience from a telephone or face to face role
- Ability to multi-task and manage competing priorities
- Good written and verbal communication skills
- Ability to listen and record information accurately
If you have any questions about the minimum requirements or want more information about the role, please contact us at ccc.recruitment@scas.nhs.uk
Working for our organisation
Benefits we offer:
- Full training and support when you join and ongoing throughout your employment with us.
- Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
- Enrolment into the NHS Pension Scheme.
- Access to continual professional development and opportunities within SCAS and the NHS.
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Staff networking and support groups.
About Us
South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.
The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.
We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.