Job Details
Job Description
The New Client Care Coordinator is responsible for taking new client enquiries, attending care consultations, writing care plans and risk assessments and liaising with our Scheduler to find the right matching Care Professionals to visit the client. You will need to be able to develop excellent relationships with both clients and Care Professionals, creating client care plans and supporting the Care Team by working with families, professionals and other Care Professionals to achieve the very best outcomes.
You will be expected to:
Take client enquiries and attend client home visits
Prepare client records and write care plan and risk assessments
Liaise with Scheduler to agree matching Care Professionals and brief staff on their new clients
Develop excellent relationships with both clients and Care Professionals, creating client schedules and records and supporting the Care Team by working with families, professionals and other Care Professionals to achieve the very best outcomes.
Be responsive to changes in the care plan over early weeks and liaise with relevant team members, updating records as necessary
Provide timely response to client requests and ensure they are constantly updated with new and changing information
Assist with business development activities to attract new clients
Provide out of hours “on call” assistance on a rotational basis
Support delivery of care visits in times of need which may include out of hours
Qualifications
You will need to have extremely good interpersonal and influencing skills with the ability to problem solve while working under pressure in a busy environment providing ‘superior’ customer service.
You will have experience in delivering or managing /coordinating care planning and exceptional organisational skills
High levels of computer literacy with strong Word and Excel skills
A confident, ‘can do’ attitude with a genuine enthusiasm for working in a busy, deadline-driven team environment
A persuasive, responsive and professional telephone manner; a smiling personality and empathy for others
An outstanding eye for detail and a ‘right first time’ attitude
The ability to multi-task and prioritise conflicting deadlines
The ability to make friends and influence people!
To have pride in your work; the want to work ‘above and beyond’ and have high standards of commitment and achievement.
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
Salary £13.50- £14.50 per hour dependant on skills and experience
The role is 24 hours per week, the arrangement of these hours to be discussed
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.
