Job Details
A bit about us
Grind is a coffee company that lives in London. After opening Shoreditch Grind in 2011, the brand expanded across London with cafés and a production coffee roastery. 2020 changed Grind beyond recognition and since then we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. You’ll find our pink pods, the UK’s first home compostable coffee pods for Nespresso® machines, available online as well as in Waitrose.
Based in Shoreditch, we have a team of talented people working on everything from product development to creative production, to customer experience.
Since 2011 we’ve been serving flat whites to the people of London from our London cafés, and in 2019 we took Grind online - and since then we’ve shipped tens of millions of our pink compostable coffee pods to customers around the world.
This year we took Grind coffee into supermarkets for the first time. This new pillar of the business allows our products to be an extension of our brand. We are bringing the quality of our café experience into everyone’s coffee cup - whether they’re at home, at work, or on the go. It allows our products to be an extension of our brand.
A bit about the role
This is a growing role in this dynamic and fast growing business. This is a National Account Manager role with full responsibility for leading the charge from regional wholesalers into the national wholesalers and convenience channels.
This space is one the fastest growing in the business and high on the priority list to ensure continued growth. In an ideal world you will have account management experience in this channel and come from a food or consumer product background. This is a role that demands quick thinking, agility backed up by a keen attention to detail. There is plenty of scope for development to cross functionally in this high growth business.
Responsibilities
Managing the P&L for wholesalers
Driving growth within wholesale accounts
Landing new wholesale accounts!
Develop and maintain strong relationships with key wholesale accounts
Act as the primary point of contact for all account-related inquiries and issues
Conduct regular business reviews with clients to ensure satisfaction and identify growth opportunities
Develop and implement sales strategies to achieve revenue and growth targets
Identify and pursue new business opportunities within the wholesale sector
Monitor market trends and competitor activities to inform strategic planning
Work closely with the sales team to coordinate efforts and ensure alignment with overall company goals
Collaborate with marketing to develop promotional materials and campaigns tailored to wholesale clients
Coordinate with the supply chain and operations teams to ensure timely delivery of products and resolve any logistical issues
Track and analyse sales performance metrics to measure progress against goals
Prepare regular reports and presentations for senior management on account performance and market conditions
Utilise CRM tools to manage account information and sales activities
Ensure high levels of customer satisfaction by addressing client needs and resolving issues promptly
Provide product training and support to wholesale partners as needed
You’ll have
To be successful we need a passionate team player who exudes positivity and a can-do attitude
This is a business focused on strong values and sustained growth so the focus on doing the right thing is a must
You will already have a strong background in branded consumer business and account management
FMCG big business or large branded training background
Convenience Account Management experience
Experience of food & beverages is essential
High drive and ambition led mindset
Strong relationship skills, both internally and externally
SME mindset - don multiple hats.
Most importantly, this is about your style, this is a business that puts the customer, and its employees front and centre of everything they do. We need team players who want to have fun and genuinely enjoy what you do.
Benefits
25 days of holiday per annum plus Bank Holidays
Access to our company wellness scheme
Full access to our Mental Health Service - at all times of the year
Great company staff discounts for friends and family
Career development opportunities in a wide range of training programmes
Salary
£60,000 - 70,000k + bonus&package
A message to recruitment agencies: We currently have this role covered, so there's no need to contact us. We do not accept unsolicited resumes from agencies. Thank you!
