Multi Services Assistant
Salary: £26,000 per annum plus company benefits
Location: Birmingham, B3 2RT
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 8.30am-5pm with 1 hour break
Work model: Fully onsite
Williams Lea seeks a Multi Services Assistant to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager. Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.
The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.
Key responsibilities
Managing a structured and efficient workflow for all service areas within your remit
Ensuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
Regularly reviewing services to ensure continuous improvement of their delivery
Ensuring stationery, facilities and other equipment are properly utilised and maintained
Participating in cross departmental and site projects or other adhoc requests as assigned by the Team Leader or Admin Support Manager
Actively participating in all on site health and safety audits and assessments and oversee compliance as required
Ensuring operations reflect the initiatives set by the firm (sustainability and paper-lite etc.)
Any other reasonable request made by Williams Lea management or the client
Courteously greet and interact with visitors to the premises
Manage room and hospitality bookings, including setting up rooms
Arrange hospitality/catering and liaise with onsite cleaning teams
Supervising and assisting at events (including evening events as agreed overtime)
Maintaining general stock management of the onsite coffee machines
Manage desk and room bookings via Condeco, reporting trends to Team Leader and Admin Support Manager
Deliver an exceptional file management service
Sort, scan, rename and distribute incoming mail
Provide photocopying, scanning, and printing as per customer instructions
Collect and complete any information required for billing or client charge back data
Extensive computer and data related tasks
Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
Collect and frank outgoing mail – process letters for printing and complete envelope fulfilment requirements
Handle incoming and outgoing deliveries via courier
Personal attributes
Experience working on Microsoft Office programmes
Excellent customer service skills, confident in liaising with Clients and strong communication skills
Client-focused approach to service provision through personal commitment to their business
Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
Ability to work under pressure within tight deadlines with flexible approach
Continual improvement mentality, open and receptive to feedback
Build and grow relationships with key Clients and service users
Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality
Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
25 days holiday, plus bank holidays
Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at .