Job Title Membership Manager – Private Members Club
Salary: Up to £75,000 DOE
Location: London
An incredible opportunity for a Membership Manager has arisen at a high-end private members club in London. The Membership Manager will be responsible for managing all aspects of membership, from recruitment to retention, ensuring that members receive the highest level of service and satisfaction. This role requires exceptional interpersonal skills, a keen attention to detail, and a deep understanding of luxury service standards.
The role:
Manage the membership process, including applications, interviews, and onboarding
Conduct visits with prospective members
Responsible for driving membership acquisitions
Promote the club directly to appropriate new members
Member communications
Foster strong relationships with current members, addressing their needs and enhancing their club experience
Have a strong presence on site acting as the face of the club
Track member feedback and ensure complaints are dealt with efficiently
Support the events team with concepts and ideas for exclusive events and activities
Analyse membership trends and provide insights to senior management
Continuously seek opportunities to improve member satisfaction and engagement
Experience:
Previous experience in a membership management role from a luxury hospitality background
Be a people driven person, with energy and positivity
Excellent organisational skills
Strong network and experience dealing with high-net-worth individuals
Results-driven with a track record of achieving and exceeding sales targets
Well presented with excellent communication skills
Job Title Membership Manager – Private Members Club
Salary: Up to £75,000 DOE
Location: London
