Job Details
Join one of the world's leading EdTech companies, providing SaaS-based CPD to over 45,000 schools globally. Winning 17 major awards, including 'Supplier of the Year' for 5 consecutive years, and boasting a 4.7 star rating from over 100k reviews, The National College are globally recognised as a leader in the EdTech space.
We are looking for a Membership Manager- Key Accounts, to join the National Education Group team.
The Membership Manager- Key Accounts will account manage key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.
Key Responsibilities:
- Account Manage allocated Key Account Customers (Retention, Renewal, Cross-Sell, Upsell and Referral) to ensure personal and company KPI’s are achieved and increase Customer Advocacy.
- Work with Key Account Manger to support work on renewals and cancellations.
- Be the single point of contact for all customer complaints and work with the Key Accounts Manager to facilitate a resolution.
- Provide effective and timely communication with customers on queries, invoice issues and cancellation requests
- Maintain relationships with Key Account Customers teams to understand customer needs and feedback to Manager Key Accounts
- Accurately Forecast renewals and report to the Manager Key Accounts
- Ensure all company systems are updated and conversations are logged and documented.
- Act as a customer advocate within The National College, representing customer needs and feedback to drive product and service improvements working along with the Director of Customer Success to champion change.
Requirements
- Experience in working in a renewals team or similar customer-focused teams.
- Understanding of the renewal process and customer.
- Effective communication and interpersonal skills, with the ability to build relationships and influence.
- Results-oriented with a record of accomplishment of meeting or exceeding renewal targets.
- Proactive and solutions-oriented mindset, with the ability to identify and address potential issues before they escalate.
- Familiarity with CRM systems preferable HubSpot and other relevant tools to manage and track customer renewals.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Experience within the Education or Ed tech industry preferred but not essential.
Benefits
- Salary between £23,400-£25,000
- Hybrid working, with regular collaboration days in our Sheffield HQ
- Opportunity to work at an established but rapidly growing EdTech scaleup
- NEST Pensions scheme
- Buy & Sell Holiday scheme offering an opportunity to boost holiday allowance to up to 38 days annually
- Access to company Life Assurance scheme
- SmartHealth - access to 24/7 virtual GP, mental health support, financial advice and more
Who are The National College
The National College are a fast growing and innovative EdTech business headquartered in Sheffield. We are a market-leading and multi-award-winning provider of professional development and software tools that support over 45,000 schools worldwide to ensure compliance and drive up standards. Our cutting-edge platform has revolutionised online training and now boasts the world's largest professional development library for educators!
The National College is part of the National Education Group.
