Job Details
Job overview
We have a fantastic team of people who are conscientious, caring, reliable, flexible and compassionate, all qualities which are essential to the NHS.
If you want to be part of this team and have the necessary skills, we would like to meet you.
The post holder will be responsible for the provision of a comprehensive and efficient Reception/Administrative Support Service to patients/service users within the Endoscopy Service, ensuring a high level of Customer Care whilst maintaining confidentiality at all times.
Main duties of the job
- Reception duties to advise and direct all patients and visitors to the department.
- Open and distribute mail to relevant areas.
- General office duties e.g., filing, photocopying, faxing
- Ordering and maintenance of stationary stock levels
- Receive and sign for all deliveries to the department and inform relevant personnel.
- Answer internal and external telephone enquiries and redirect messages to appropriate personnel. This includes dealing with sensitive and confidential information and distressed clients / clients with special needs on a regular basis.
- Checks and enters patient details onto hospital system.
- Input patient details into electronic systems and print off reports as required.
- Enter patient details into Cerner/Solus system.
- Have a basic awareness of endoscopy procedures / terminology.
- Produce operating lists from Cerner/Solus as required.
- Copy typing for senior nursing staff as requested.
- Liaise with medical records/Waiting List office/Consultants/ GP’s / X-ray etc.
- Book patients in that are attending the Unit, checking details/ patient information for accuracy as required.
- Pleasantly greet patients, relatives and visitors to the Unit, including clients with special needs
- Compilation of admission packs and patient folders/charts if required
Working for our organisation
The admin team in Endoscopy provides a wide range of support to the various departments within the service. The team is small and friendly with the team members having worked at ELHT for numerous years. Previous telephone experience is essential as is the ability to work both in a team and unsupervised.
