Job Details
Job summary
We are looking to recruit a full time/part-time receptionist to join our friendly GP practice team. Applicants should have any type receptionist experience with knowledge of Systm-One. GP receptionists will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. We are looking for a candidate who can be flexible within the role, to have the ability to adapt to the daily needs of the practice and to support annual leave cover and absences when required.
Main duties of the job
Key Responsibilities and Duties
To process incoming and outgoing telephone calls, ensuring that callers are answered courteously, promptly and clearly and that accurate messages are always passed to the appropriate person
To process online consultation forms on to the SystmOne computer system in order to be triaged by the clinician
To receive and direct patients and visitors to the practice promptly and courteously
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
To work closely with the other reception staff to ensure the smooth running of reception and efficient delivery of services to the patients
To book appointments and contact patients when required
To complete patient-related tasks in a timely manner
To register new patients, and process information such as change of address
To process repeat prescription requests
To be responsible for the opening and closing of the practice
To be able to refer patients via tasks from the GP's
About us
Belgrave Medical Centre is one of the oldest GP Surgeries in England, located in the historic Orange Square in the heart of the local community in Belgravia. We are a highly successful GMS practice a short walk from Victoria and a stones throw from Sloane Square Station with a list size of around 13,000 patients. We have built a reputation of being a family friendly practice with great access and continuity of care in this stylish and cosmopolitan area. We have an excellent clinical and administrative team who are very friendly and supportive with many people having been here for more than a decade. The team is hard working, competent, experienced and approachable and would make any new doctor feel welcome. The practice has a traditional GP approach and continuity of care is at the heart of the way we practice. The practice has good access and friendly patients with thehighest patient satisfaction survey ratings in the area, making it a pleasure to work here. We are CQC registered good and perform highly in QOF and national/local enhanced services due to our whole team approach, in which the entire team comes together to reach our targets. We use the clinical system SystmOne. The practice has a good working relationship with the local practices in our PCN that would support any successful candidate
Job descriptionJob responsibilities
This role is to recruit a medical receptionist. The successful candidate needs to be flexible within the role and have the ability to adapt to the daily needs of the practice and cover annual leave and absences when required. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To work closely with the other reception staff to ensure the smooth running of reception and efficient delivery of services to the patients.
Person SpecificationExperience
Essential
Desirable
Qualifications
Essential
