Job summary
Are you looking for a new opportunity to develop your skills?
We are seeking enthusiastic and reliable individuals to join our team as part-time medical receptionists / administrators.
This role offers flexible scheduling with full-day or half-day shifts, covering the hours of 8am to 6pm. You will;
Manage reception duties, including greeting visitors and answering phone calls
Perform administrative tasks such as filing, data entry, and scheduling appointments
Provide excellent customer service in a busy and dynamic environment
Assist with other office duties as needed
What we are look for;
Enthusiastic and reliable team members
Enjoy working in a fast-paced, ever-changing customer service environment
Previous experience as a medical receptionist or in an administrative role is desirable but not essential, as training will be provided for the right candidate
What We Offer:
Variety - no two days are the same!
Opportunity to develop new skills and gain valuable experience
Training and support from a dedicated team
Flexible part-time shifts to fit our admin rota- full days or split shifts 8-1 or ideally 1-6.
Additional hours, evenings and weekends
If you are a motivated individual looking to grow your career in a supportive and engaging environment, we would love to hear from you!
Main duties of the job
Key Responsibilities:
Front Desk:
Greet patients and visitors in a courteous and friendly manner.Manage the check-in and check-out process efficiently.Ensure the reception area is tidy and presentable.
Telephone Management:
Answer and direct phone calls promptly and efficiently.Address inquiries and provide accurate information.Schedule and confirm appointments.
Administrative Duties:
Maintain patient records and update information as required.Assist with administrative tasks as needed.
Customer Service:
Address patient concerns and escalate issues as necessary.Provide compassionate support to patients and their families.Ensure patient confidentiality is maintained at all times.
Communication Skills:
Excellent verbal and written communication skills.Ability to convey information clearly and concisely.
Professionalism:
Maintain a professional appearance and demeanor.Handle stressful situations with calm and composure.
Compassion:
Demonstrate empathy and understanding towards patients.Provide supportive and compassionate care.
Organisational Skills:
Strong multitasking and time management abilities.Attention to detail and accuracy in record-keeping.
Technical Skills:
Proficiency in using office software (, MS Office, appointment scheduling systems).Familiarity with electronic medical records (EMR) systems is a plus.
Experience:
Previous experience in a reception or customer service role is preferred.
Experience in a healthcare setting is an advantage.
About us
St Augustine's Medical Practice is nestled in the new Chocolate Quarter development in Keynsham, with branch surgeries in Temple House and nearby Saltford. Our purpose-built, modern, and spacious premises are easily commutable from Bath, Bristol, and surrounding areas. We are just a short walk from Keynsham train station and high street.
What We Offer:
Modern Facilities: Work in a contemporary setting with amenities including an on-site gym/spa facility, with pool, offered at a discounted rate for NHS staff, as well as a coffee shop and restaurant.
Staff Well-being: We prioritise our team's well-being with regular social events, team meetings, huddles, education, and training sessions.
Friendly Team: Be a part of a diverse and evolving workforce that includes GPs, nurses, paramedics, pharmacists, healthcare assistants, and other allied health professionals.
Professional Growth: We are a teaching and research practice with ample opportunities for professional development and to broaden your horizons.
Community Impact: As part of the Keynsham Primary Care Network, which includes West View Surgery, we work collaboratively to take on bigger projects and share good practices to improve patient care continuously.Job description
Job responsibilities
Key responsibilitiesof the role are reception duties, greeting patients and managing the waiting area.
General administrative duties are required;answering calls and booking appointments, dealing with patient queries, registering patients, sending emails, scanningcorrespondence, booking hospital transport and liaising with other healthcareprofessionals.
This post includes opening and closing the Surgery.
Person Specification
Qualifications
Essential
Good general education including GCSE passes in Maths and English or equivalent
Desirable
NVQ in Customer Service or Administration
Experience
Essential
Customer service / reception work experience
Desirable
NHS experience, ideally as a medical receptionist in General Practice
Other
Essential
Flexible approach with hours of work, being able to cover additional shifts as required.
Knowledge and skills
Essential
Excellent customer service skills
Excellent verbal and written communication skills
Good IT skills, understanding of Microsoft Office applications such as - word, excel etc.
An understanding, acceptance and adherence to the need for strict patient confidentiality.
Good time management
Able to demonstrate compassion, empathy and understanding.
Desirable
Familiar with SystmOne clinical system or experience of working with other electronic patient records.
Qualities
Essential
Able to work as part of a multi-skilled team
Able to remain calm under pressure
Able to work in a constantly changing environment
Able to work on own initiative and without direct supervision
Polite, friendly and articulate manner
