Duties and responsibilities
Leads Operations Excellence:
Oversees and manages all areas of German Doner Kebab Restaurant
Ensures guest service exceeds company standards and strong guest satisfaction is maintained
Responds efficiently to guest complaints and takes appropriate action to solve the problem
Enforces and ensures the best quality of products possible is served
Organise and supervise shifts to ensure both team and guest satisfaction
Trains and develops team through strong, well organised training and ongoing operational feedback
Appraises teams’ performance and provides formal feedback to keep them upbeat and productive
Estimate consumption, forecast requirements and maintain stock inventory to ensure product availability and minimum product wastage
Monitors and ensures compliance with food safety and health & safety rules and regulations
Control costs and minimises waste to ensure maximum profitability of the restaurant
Successfully promote and publicize the GDK brand
Nurture a positive working environment and leads by example
Monitor all restaurant operations and initiate corrective actions
To be duty manager on rotation basis (role shared with supervisors)
Lead all financial areas including sales growth, cost management, and profit growth
Takes responsibility for the business performance of the Restaurant
Analysing and planning restaurant sales levels and profitability
Organising marketing activities, such as promotional events and discount schemes
Preparing reports at the end of the shift / week, including team control, food control and sales
Creating and executing plans for sales, restaurant profit and staff development
Setting budgets and / or agreeing them with the franchisee
Coordinating the entire operation of the restaurant during scheduled shifts
Managing team welfare and providing them with regular feedback
Ensuring that all employees adhere to the company uniform standards
Meeting and greeting guest and organising table reservations
Organising and supervising the shifts of kitchen, dining and counter team
Maintaining high standards of quality control, hygiene, and health and safety
Checking stock levels and ordering supplies and ordering correct amount of supplies
Preparing cash drawers and providing petty cash as required
Helping in any area of the restaurant when circumstances dictate
To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
At the end of each shift complete all necessary daily reports
Attend any training or meetings as and when required by German Doner Kebab or the Franchisee
To perform any other duties as designated by Operations Manager due to business demands
To take responsibility for and ensure the security of a German Doner Kebab Restaurant
Working with supervisors to coordinate all aspects of stock deliveries. Keep accurate records
To regularly collaborate with GDK and the Franchisee to ensure the monthly accounts are accurate and the receipt and administration of all deliveries are up to date
To administer and maintain the German Doner Kebab PMC system
To monitor the stock storage areas, ensuring they are secure, neat and clean at all times
To collaborate with the supervisors to ensure tight stock control and budgeted margins are achieved
To monitor with daily ordering so as to ensure that stock levels are maintained and orders are placed in a timely manner
To meet and greet all customers where possible and role model exceptional customer care
To monitor the training of restaurant staff including holding annual performance reviews
To lead and comply with maintaining high standards of food quality
To support the supervisors and colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met
Ensure GDK team are always well groomed and smart ready for work
At all times promote and follow legal responsibilities and requirements associated with the business
Maintain a local authority food safety certificate i.e. scores on the doors 5 stars. Check all areas of the restaurant to ensure compliance with the EHO and fire safety officers
Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance.
Business Relationships within the restaurant
Team members and Supervisors
Store Management Team
Guest / Uber drivers
GDK personnel
Store Franchisee
Qualifications
A qualified candidate for the position of a Restaurant Manager should have outstanding interactive and communication skills
and also possess the enthusiasm to work with colleague and staff as a team player. In addition to these, the following
qualities, skills, knowledge, and abilities are most sought:
Proven working experience as a Restaurant Manager
Demonstrated experience in customer service management
Extensive food knowledge
Proficiency in English
Computer literacy and familiarity with restaurant management software
Strong leadership, motivational and people skills
Financial management skills
