Location Manager

About the role

Working with different individuals every day, a Location Manager’s job is incredibly varied, and no two days are the same. We connect with our communities in a variety of ways and when you join the housing team, you’ll need a good balance of heart and head to manage property matters and relationships with your residents.

The Estate Manager is pivotal to the success, safety and smooth running of a location and you will need to feel confident taking the lead on managing relationships with key internal and external partners and stakeholders

You’ll be responsible for:

Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures

Managing any communal areas (for example: lounge, guest room, kitchen) and working with residents to enable them to love living in later life

Partnering with our property colleagues and contractors to ensure residents’ homes are well maintained and repairs are completed to a high standard.

Managing the location’s budget and service charge accounts

Connecting with residents, signposting them to access health and social services

Promote inclusion in social events both internally and in the wider community and encourage residents to engage with Anchor through the resident involvement initiatives to ensure they have a voice.

Building resident confidence by ensuring our residents views are acted upon, managing expectations, and delivering on our commitments

Resolve all complaints within service level agreement, ensuring the customer is kept informed throughout

Life’s too short to be in the wrong job.

A career with Anchor housing is all about providing older people with independence and security within a thriving community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s.

At the heart of every Anchor housing community are great people making sure that everything runs smoothly. Our ambition is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor is the best place to build your career.

Are you the one?

Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.

It’s not important to have previous housing experience or worked with a vulnerable client group, having the right attitude, resilience, ability to problem solve with a willingness to learn will be key to success in this role.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts

Mental health support

Flexible working options

Finance

Pension plan – contribute between 4% and 8% and we’ll match it or better

Quick and easy pension transfer service

Savings and financial advice, loans, free life assurance

Discounts on shopping, holidays, phones, technology and more

Career

Ongoing personal and professional development programme

Leadership Pathways online learning resources

Career progression and promotion opportunities