Learning Platform and Website Administrator

Job overview

An exciting opportunity has arisen for a highly skilled and motivated person with experience and expertise in developing and maintaining online learning platforms and websites to join our team. Our Training Centre was established in 2000, and in partnership with the University of Manchester, we are currently delivering more than 20 distinct programmes/pathways in evidence based Psychological Therapies, mostly at Postgraduate level. We employ over 80 staff, and train in excess of 400 students per year. We are in the process of having a Learning Platform and associated website built for ourselves and our students, and we need someone with excellent communication skills to join us to support our team in its development and use. This will involve close liaison with our team, and with the company building the site, especially in the early stages, as well as liaison with the GMMH IM&T Service.

Main duties of the job

The post holder will:

Work closely with the programme delivery teams (both programme tutors and administrators) and be a source of first line support in managing, monitoring and maintaining the centre's Learning Platform, to ensure that it is fil for purpose and meets organisational needs. 

Provide timely technical and practical support and solutions. 

Work closely with a range of internal and external teams, partners and stakeholders to effectively manage data in a accordance with GDPR and Trust Standard Operating Procedures. Reporting and responding to audit requests as required. 

Be responsible for supporting the development of and maintaining high quality digital learning resources. This would include supporting the creation of multimedia and AV content. 

Work with internal and external teams, partners and stakeholders to maintain and administer technical and hosting infrastructure. 

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over  6,400  members of staff, who deliver services from more than  160  locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

Please see attached job description and person specification

Staff benefits

Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.

27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Person specification

Education

Essential criteria

Educated to GCSE standard, including English Language and Mathematics Grade C or Grade 4 and above, or Numeracy and Literacy Level 2

NVQ Level 3, BTEC Level 3, A-Level(s) or T-Level(s) or equivalent in appropriate subject

Desirable criteria

Relevant professional qualification or training

Experience

Essential criteria

Experience of developing and maintaining online resources/ tools

Experience in managing and reporting on a range of data

Desirable criteria

Experience in providing first line support to a range of key personnel

Experience in supporting the development of online/distance learning

Knowledge

Essential criteria

Knowledge of the maintenance and administration of Learning Platform Totara, Moodle and Blackboard

Working knowledge of WordPress

Understanding of CSV files and Microsoft Excel

Desirable criteria

Knowledge of SCORM files

Skills

Essential criteria

Excellent ICT skills

Excellent written and verbal communication skills

Good interpersonal skills and able to foster effective working relationships, internally and externally.

Ability to explain complex processes/procedures to others.

Desirable criteria

Skills in creating and maintaining course areas

Skills in creating multimedia/AV content

 Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Sponsorship will be offered for eligible roles that meet the salary requirements. Please review guidance from the UK Government . Please note, most health and care jobs must have a salary of at least £23,300, and other eligible jobs may require have a salary of £38,700 or higher, depending on your individual circumstances.

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities. 

We will consider relevant experience outside the NHS to calculate your salary on appointment.