Job description
Hays Travel, the UK's largest independent travel agent, specialises in providing good value, quality holidays alongside excellent customer service with 420 branches and circa 3000 colleagues. It is part of a much larger operation with independent partners and franchises and together this makes an excellent learning environment for our apprentices.
The Company has invested in apprenticeships since 1980 becoming an accredited employer in 2010. We are committed to our talent of the future evolving from the apprentices we recruit.
Main Purpose of role
The role will be suited to someone who has a passion for learning and development supporting our apprentices from the day they start with the company and throughout their apprenticeship.
Hays Travel pride themselves on delivering exceptional customer service therefore we require someone who share the same values and ethos.
The successful candidate will be responsible for the training delivery and assessment for a cohort of Retail apprentices working though their Travel Consultant Apprenticeship.
Main Responsibilities
Assess, Coach and develop apprentices during their individual progress reviews, whilst selecting quality evidence to showcase and stretch the capabilities of each apprentice.
Deliver inspiring and motivational training that engages learners to achieve the desired impact
Evaluate the effectiveness of current training sessions suggesting any improvements.
Research and write engaging training content for both a virtual and classroom delivery.
Strong awareness of Safeguarding, Prevent and British values
Effectively communicate and positively promote organisational changes
Knowledge and a high level of competency with department and company technology
Be able to self-reflect and identify areas for personal development
Motivated ‘can do’ attitude, who strives for excellence in all areas of their role
Exceptional Time Management, Organisational skills, and Attention to Detail
Provide exceptional customer service at all times
Qualifications & Experience
Previous experience working in a Customer Service environment.
Previous Experience in a Retail Travel sales
Previous experience of classroom/remote delivery
Previous delivery experience of Core Skills
Desirable but not essential
Level 3 + qualification in Education and Training
Level 3 assessment award
Level 4 Quality Assurance
Competencies
Excellent organisational and time management skills.
Strong initiative skills to drive business objectives forward.
Flexible to meet the needs of the business.
Attention to detail and high levels of accuracy.
Strong digital skills
Assertive/confident classroom management techniques
