Job Details
As a Lead Associate within our Communication & Engagement Solutions community, you will act as both a project
manager and a key contributor to the development and implementation of measurable, results-based
communication and change management strategies and related deliverables that help organisations transform
through change and/or drive desired changes in employee behaviour.
We know that companies with the best employee experience outperform their competitors in terms of growth,
profit and shareholder return, so our work focuses on the key touchpoints between employers and their
employees, including pension and benefits engagement, wellbeing, Total Rewards engagement, culture,
inclusion and diversity and organisation transformation.
You will draw on your imagination, creativity and exceptional writing skills to help clients communicate effectively
with their employees about a range of subjects and across a range of media, and support your own project teams
in delivering high-quality and innovative work
The Role:
• Partner with senior colleagues to design and deliver communication and change management strategies
to help organisations transform through change and drive desired changes in employee behaviour.
• Work independently, with minimal senior support, to draft and create communications, across print and
digital, translating complex concepts into clear, compelling, innovative and engaging content.
• Develop insights and strategies related to employee experience (EX) and/or managing a change in an
organisation (including assessment of risks and impacts) – and support senior colleagues in
communicating these clearly and succinctly to identified stakeholders.
• Take employee experience (EX) insights gathered through own and others’ work and use these to deliver
measurable results for clients.
• Assume a day-to-day project management role, acting as liaison with internal colleagues, external
providers and low- or mid-level client contacts to ensure data and materials are transmitted accurately,
deadlines are clear and met, meetings are scheduled, and communication is consistent, raising issues
where appropriate with senior colleagues.
• Effectively present client deliverables at low- or mid-level client meetings and help the project team build
trusted advisor status.
• Contribute to the development of intellectual capital, including new tools, solutions and approaches
around employee experience (EX).
• Identify opportunities to further develop technical knowledge and skills across a variety of industries and
human capital areas
