L&D Business Partner ( L&D Solutions Lead Specialist)

L&D Business Partner ( L&D Solutions Lead Specialist)046074

Organisation

-BUSINESS SERVICES

Job

-Business PartneringPosition Type-Full Time

L&D Business Partner 

Band : 3

Salary : £53,000 - £56,000 

Contract type : Permanent 

Location : Pier Walk / Hybrid

About Us 

At Transport for London (TfL) we are proud to keep London moving forward every day. 
Our people’s hard work and commitment are key to helping us adapt to the city’s ever evolving needs - by delivering the Mayor’s Transport Strategy and TfL’s business plan. 

As part of our Business Services function, within the Chief People Office, our Learning and Development Team provides L&D solutions across our whole organisation, to help them thrive and deliver for London. 

The L&D Solutions Team is the front door of our team, acting as the initial point of contact for colleagues who are requesting Learning & Development support. 

About the role 

In this role you will work with HR, business managers and key stakeholders across the organisation to understand performance and capability challenges, identify learning requirements and propose effective solutions to meet their needs. 

You will conduct Learning Needs Analysis to identify business needs that require L&D support, suggest options for solutions and work with our L&D Design and Delivery teams to deliver these solutions. 

You will promote a strong culture of learning and development in line with TfL’s values, and in support of TfL’s commitment to delivering improved organisational performance and effectiveness, and bring a creative and innovative perspective to organisational learning. 

About you   

You’ll be an experienced, commercially aware Learning and Development professional, with a solid knowledge of current and emerging possibilities in Learning & Development. 

You’ll likely have experience of agreeing, promoting and delivering successful L&D solutions in large and complex organisations, where priorities of varied teams have to be balanced. 

You’ll continuously be championing and leading by example, showing strong values. As we evolve, it’s crucial for our colleagues to display positive behaviours for current stakeholders to collaborate with, and to constantly look to raise the bar internally. 

Efficiency, productivity, innovation and customer service lie at the heart of what we do. We are excited about the journey we’re on and we are looking for people who believe in our journey too. 

Key Accountabilities 

• Conduct business wide training needs analysis to identify learning gaps, requirements and solutions and make recommendations for learning interventions to address these 

• Apply performance consultancy approach to engage stakeholders, identify learning requirements (technical, managerial and/or professional) to develop and agree solution proposals 

• Provide data to the L&D Solutions Manager to profile and update L&D demand forecasts with clear resource and capability impact assessments to help prioritise the work of the department, and manage all L&D project governance 

• Undertake evaluation of learning interventions up to and including ultimate return on investment 

• Provide expert advice and make recommendations to customers on innovative and cost-effective learning solutions 

• Gain feedback from managers and colleagues to improve the learning and development service and offering 

• Partner with the L&D Design and Delivery teams to ensure the most effective customer solutions are designed and delivered to meet individual learner and business needs 

• Work with the L&D advisors in the identification of external training courses 

• Drive required cultural attributes across the team including a focus on compliance and service delivery, customer service excellence, and a focus on controlled continuous improvement 

• Deliver on agreed performance metrics for L&D 

Skills, Knowledge & Experience 

Skills  

• Excellent attention to detail and analytical thinking 

• Able to manage 3rd parties effectively

• Excellent communication skills with both internal and external stakeholders 

• Strong ability to analyse and interpret learning and training needs data 

• Can deliver different facilitation models and styles to manage and optimise learning interventions 

• Can demonstrate consulting, relationships management and leadership skills 

• Able to negotiate and manage commercial contracts and tender processes 

• Project management skills 

Knowledge  

• Knowledge of Learning and Development processes across the employee lifecycle (best practice in training, learning technologies and wider L&D disciplines) 

• Knowledge of learning systems and content development 

• Knowledge of external developments and emerging best practice in training, learning technologies and wider L&D disciplines 

• Knowledge of management development and staff development delivery 

• Knowledge of working with third party suppliers in the learning and skills area 

• In-depth knowledge of learning evaluation methodologies 

Experience  

• Experience in undertaking training needs analysis for training programmes

• Experience of working in a Learning and Development function 

• Experience of working in a Business Services environment 

• Experience of undertaking training needs analysis for training interventions 

• Experience of evaluating effectiveness of development interventions from delegate satisfaction to ultimate return on investments 

• Professionally qualified (e.g. CIPD) or similarly recognised qualification is preferred but not essential 

Equality, diversity and inclusion 
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. 

Application Process
Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. Word format preferred, please do not include any photographs or images. 

The closing date for applications is Tuesday 13th August 2024 at 23.59

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme 
• Free travel for you on the TfL network 
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays 
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
• Private healthcare discounted scheme (optional) 
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers 
• Discounted Eurostar travel