Job Description
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What will you work on? The Key Account Manager is required to maximize opportunities, manage risk, deliver on profitability goals, develop effective long-term business relationships and exceed customer expectations, within their portfolio of accounts.
How will you create impact? Developing bi-annual business plans that deliver upon company goals and meet customer needs
Deliver product presentations, business proposals and ad plans to customers on time
Understand the customer timelines and proactively provide customers with all information and materials required to make decisions and manage business effectively
Work with support team to develop forecasts that best reflect market realities; update forecasts as required, on a monthly basis as a minimum
Timely and effective review of actual performance to ensure goals are achieved and adjust plans as necessary
Manage customer specific budgets and update Salesforce
Analysis of sell through data and market intelligence to maximize business opportunities while minimising risk
Communicate clearly and efficiently with customers; and provide fast solutions to challenges
Work proactively and effectively with team members to deliver best possible customer service
Work in a team environment with a friendly and diplomatic manner.
Quickly gain a thorough understanding of all account business objectives and marketing plans by gaining multi-level and cross functional contacts within your account portfolio
Develop innovative sales and marketing led account plans that will maximise Spin Master’s performance within each account
Co-ordinate trade marketing and marketing activity within your accounts to ensure delivery of planned volume, distribution and profit targets
Maximise account profitability through strategic business planning including, delivery of volume, revenue and margin, creative promotional work, and good use of data to provide customer solutions
Work closely with accounts to gain joint agreement on objectives for sales growth whilst managing each account selections process
Negotiate at senior level to ensure company maximises the advantage of long term supply agreements and optimises all elements of the marketing mix
Accurate forecasting and working closely with the planning team to ensure stock is delivered to accounts as required
How will you fit into the team? Report directly to National Account Manager, within a team of 2 others; Junior Key Account Manager and Customer Communications Coordinator.
What are your skills and experience? Demonstrated success managing a business portfolio
Customer driven approach and a “go-getter” attitude
Ability to build and maintain relationships, both externally and internally
Proficiency in MS Office software (Excel, Word, PowerPoint), SAP, Salesforce an asset
Demonstrated organization, planning and communication skills
Goal oriented to achieve targets through self-motivation, persistence determination
Ability to create and maintain business presentations, Excel files, read POS reports
Thorough understanding and use of forecasting systems
Full clean driving license
