Job Details
We’re looking for someone with a genuine interest in IT who is enthusiastic and ready to learn and grow. Our ideal candidate will have a natural problem-solving ability, a hands-on approach, and a can-do attitude. They will work and report to the UK based IT & Security Manager to provide consistent and thorough support primarily to the London office (although some tasks will extend to the global user base).
Role
- Assisting with the set-up of equipment for new starters, meetings, and system and maintenance tasks
- Supporting hardware maintenance and updates
- Keeping records of hardware and software
- Providing face-to-face and remote support to staff, diagnosing, and troubleshooting issues on MacOS and Windows devices effectively and efficiently
- Approaching technical issues methodically and logically, finding solutions using own initiative
- Troubleshooting basic network issues in the office (wifi & switching)
- Monitoring the internal ticketing system (freshservice)
- Administering and troubleshooting Office 365 applications, including Outlook and Teams
- Administration support to the IT & Security Manager (possibly extending to the IT Director)
- Ensuring that tasks are prioritised and organised efficiently
- Supporting management with any other duties that may arise
- Keep up to date with industry trends, tools and relevant legislation
- Contribute to the internal vision and goals of the business when needed
Requirements
- Good proficiency troubleshooting issues on Mac and Windows operating systems
- Good proficiency with Microsoft Office suite, Google software and creative tools such as Adobe Creative Suite
- Basic experience with networking protocols and equipment such as firewalls, switches and access points (advantageous but not essential)
- Understanding of basic laptop security (antivirus, firewall, scanning)
- Audio/visual Product support – Teams, Zoom, Google + hardware
- Work with minimal supervision using own initiative with a positive attitude
This job description is not intended to cover everything that will be expected of you. You may be asked to drive or support tasks and smaller projects that fall outside of the core role outlined in this document.
About 1000heads
1000heads is a Social Transformation company.
We combine expertise in data & analytics, strategy, technology and creativity to help the world’s best businesses build Social Age brands.
1000heads delivers social-first insight, consultancy, and creative services to clients around the world including The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations.
We have offices around the world in London, Berlin, New York, LA, Miami, Sydney and Melbourne.
1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.
For more information on 1000heads, visit www.1000heads.com.
Benefits
- Additional holiday day for each year of service, up to 25 days
- Additional festive shutdown period between Christmas and New Years period
- Subsidised gym membership
- Private Medical Cover
- Company Pension Scheme
- Personal development fund
- Cycle to work scheme
- Regular company socials/away days, free Monday breakfasts and Friday drinks
- Flexible working, hybrid 1-2 office days per week #LI-Hybrid
- Plus other cool perks
