Job Details
Your newpany
This multi academy trust has an excellent reputation across Lancashire, the North West and nationally as they have grown significantly over recent years, continuously performing well and working to high standards. With over 30 schools across the country with a strong presence in Lancashire, the trust has a head office based in Blackburn and, due to a recent internal promotion, they have approached Hays seeking an IT Technician to join their team on a permanent basis. Based in the Blackburn area, you will be an integral part of the central trust staff, working closely with the wider IT team and senior level staff. As a trust, they are renowned for the excellent benefits they are able to offer, flexible working and also career development and staff retention, therefore this is an excellent opportunity for the right candidate.
Your new role
Reporting to the IT Services Manager, you will be responsible for providing IT support both remotely and on site to central trust office staff, consisting of around 150 users. These users work both on site and remotely, therefore this role is very hands-on and as you will be supporting senior level Directors as part of this role, a high level of support is required. On a daily basis, you will work on Microsoft 365 to resolve any user issues, which can range from account queries to moreplex technical issues where you will be the sole point of contact for all ticketing requests. You will also be responsible for supporting the installation of hardware, upgrading and installation of any software, working on bespoke technologies and ensuring all staff are fully supported from an IT perspective. As the sole technician supporting trust staff, you will work independently, however will also have the support of the wider IT team who are based at the trust office. From a technical perspective, you will work on Microsoft 365, Windows 11 and various other bespoke technologies.
What you'll need to succeed
In order to be successful in securing this position, you must possess significant IT Technician experience, ideally working in an environment where you have provided both remote and on-site support to a high level. You will have excellent relationship building andmunication skills as you will be supporting senior level Directors, therefore an attention to detail is also essential. A strong knowledge of Microsoft 365, as well as, ideally, a working knowledge of Windows 11 is also essential.
What you'll get in return
In return, you will receive apetitive salary of £30,000 which is reviewed annually, as well as a potential retention bonus. In addition, you will receive an industry-leading benefits package which includes 28 days holiday, a localernment pension scheme, access to an employee wellbeing platform, CPD, a cycle to work scheme and various others. As a trust, they are also known for developing and progressing staff and the IT Manager sees this as a role where the successful candidate will have the ability to further develop their IT skills and knowledge and, therefore, their career within the trust.
