IT Support Apprentice – Level 3

IT Support Apprentice – Level 3

Our clients are currently seeking a highly motivated individual to join their team as an IT Support Apprentice. The apprentice’s primary role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Required to monitor and maintain systems and/or platforms to maximise productivity and user experience. 

About our client:

Their philosophy focuses on the way they interact with people. They pride themselves on being a local family run business, extremely friendly, approachable and efficient. Nothing is too much trouble. You can be confident that you will receive the highest standard of customer service from the moment you book that initial pre valuation check all the way through to completion.

The role:

Possible start date: 01.07.2024
Monday to Friday 8:00am to 4:30pm
Total working hours: 37.5

What you will do in your working day:

You will start off with simpler tasks, such as basic support calls for example troubleshooting issues with laptops, monitors, printers etc. But as time goes by, will undertake more complex tasks and will be set independent work to complete, which will be checked by senior staff. 

Answering the telephone, responding to emails and updating requests 

Provide first line analysis of all IT issues and ensure that SLA’s are met 

Keep customers informed of the status and progress of tasks and update tickets 

Complete other service-related tasks as required by your manager 

Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time 

The training you will receive:

Level 3 ICT qualification

All training is undertaken online, through a combination of self-paced eLearning and live online classes

Functional skills in English & maths if required

Future prospects:

This is a great opportunity for someone who is passionate about IT and looking to start their career in this field. Our client offers competitive rates of pay and opportunities for growth within their company.

Things to consider:

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications. 

Qualifications required:

GCSE or equivalent English (Grade A* – C 9/4) – Essential
GCSE or equivalent Maths (Grade A* – C 9/4) – Essential
GCSE or equivalent ICT (Grade A* – C 9/4) – Desired

Personal Skills required:

Communication skills 

IT skills 

Organisation skills 

Customer care skills 

Logical, Team working 

The apprenticeship:

Qualification: ICT Level 3
Duration: 18 months