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IT Support Apprentice – Level 3

London, England,
Company: Get Staffed Online Recruitment Limited
Category: Computer and Mathematical Occupations
Published 3 months ago

Job Details

IT Support Apprentice – Level 3

One of the top support providers in and around London is looking for a driven, enthusiastic, and passionate individual to join their young team. Their reputation for excellence has been earned by working with some of the best-known names in the business such as: ASOS, Bank of England, Estee Lauder, Liberty, The Met Police, Imperial War Museum and Paperchase to name but a few.

The role:

Possible start date: ASAP
Monday to Friday 8:45am to 5:45pm
Total working hours: 40

What you will do in your working day:

  • Log support calls that come through via phone or e-mail
  • Work with Help Desk team to handle day to day requests
  • Provide 1st Line support to existing client base
  • Escalate calls where necessary
  • Use TeamViewer for remote access to clients
  • Support a varied client base inc. total Mac environments, PC or mixed
  • Use a wide range of tools to test/troubleshoot and analyse problems
  • Desktop and laptop set ups inc. cabling and general connectivity
  • Troubleshoot and analyse a wide variety of issues across a wide variety of software/hardware and office environments
  • Installing and configuring equipment, RAM upgrades
  • Learn to carry out on site ‘Health Checks’ at existing client sites and shadow on site engineer to ‘on board new customers
  • The training you will receive:

  • Level 3 ICT qualification
  • All training is undertaken online, through a combination of self-paced eLearning and live online classes
  • Functional skills in English & maths if required
  • Future prospects:

    The role offers long term security and the opportunity to progress into a permanent position.

    Qualifications required:

    GCSE or equivalent English (Grade A* – C 9/4) – Essential
    GCSE or equivalent Maths (Grade A* – C 9/4) – Essential

    Skills required:

  • IT hobbyist
  • Has to demonstrate a real passion for IT
  • Enthusiastic with a ‘can do’ attitude
  • Some technical knowledge would be very advantageous
  • Good communication skills (ideally both verbal and written)
  • Willingness to learn
  • GCSE or Equivalent in both English and Maths at Grade 4+ Essential
  • Some previous work experience (w/e or holiday) would be a real benefit
  • Personal qualities required:

  • Flexibility
  • Adaptability
  • Good interpersonal skills
  • Ability to multitask
  • Organisational skills
  • Communication skills
  • IT skills
  • The apprenticeship:

    Qualification: ICT Level 3
    Duration: 18 months

    Start Your Career at Get Staffed Online Recruitment Limited

    For this job you can start work immediately. Apply now and get the job.
    Job offer: IT Support Apprentice – Level 3

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