Newstaff Employment Services is recruiting for an IT Service Desk Analyst on a 3 Month Fixed-Term Contract, on behalf of our client based in St Albans, Herts.
A full UK driving license is essential
Must have at least 3 years experience in a similar role
GCSE level education
Car owner
You will be required to provide onsite and direct support to users in the other offices which are based in Milton Keynes, Rickmansworth and London.
Main Duties:
Be the first point contact for users, logging and responding to incidents, using there ITSM platform.
Providing excellent customer service to colleagues and users.
Complete relevant and skilled investigations before escalating to the 2nd line team.
Onboarding new starters, including conducting inductions and providing them with basic IT training.
To liaise with 3rd party suppliers and vendors.
Experience Required:
Knowledge of Microsoft client operating systems and applications.
Azure Active Directory administration (users and computers)
Strong hardware diagnostics and fault-finding experience
Basic Citrix Virtual Desktop administration
Knowledge of Office including Teams, OneDrive and Sharepoint online
Basic understanding on LAN and WAN network topologies
Basic underanding on Microsoft SQL Server
FreshService or other ITSM Tool
Wolters Kluwer – CCH Central / Audit Automation/ Document Management
Knowledge of Computer Hardware and Peripherals
Understanding of mobile devices iPhones and Andriod
Detailed ticket logging abilities
Monday to Friday 37.5 hours per week
Salary: £30, pa to £35, pa (Pro-Rata) + overtime available
Interested? Please call Anne Marie on or email CV to
