International Emergency Medical Nurse - Part Time (22.5 Hours)

International Emergency Team Seeks Passionate and Methodical Nurses for Office-Based Medical Assistance Role

Are you a quick-thinking and methodical nurse looking for an exciting office-based opportunity to really make a difference? We are seeking passionate qualified nurses to join our dynamic International Emergency Team and provide first-class medical assistance to millions of customers in the UK and worldwide.

Key Responsibilities:

Provide timely and suitable information over the phone to customers based on professional expertise and training.

Ensure customer expectations are met and exceeded for each case.

Monitor individual cases regularly to maintain focused and effective service.

Collaborate with healthcare professionals and organisations to deliver prompt and correct service.

Utilise necessary IT software systems and stay updated on medical information.

Communicate effectively with medical professionals globally when required.

Deliver high-quality training to medical assistance personnel and maintain medical equipment as needed.

Exercise cost control within insurance policies and escalate issues when necessary.

Anticipate, approve, and monitor estimated costs for clients, updating them regularly.

Maintain relevant professional qualifications and accreditations.

Working Hours:

Our Medical Assistance Team is here for our customers 24/7, providing support from our office environment with the option for hybrid working. You will work hours per week spread across 3 days, with shifts scheduled between 07:30 and 20:00 over Monday to Sunday including bank holidays. Notably, Sunday work hours are 9:00 to 17:00. Shifts are schedule via a set rota base system based on a one-week-on, one-week-off schedule.

Salary :

For hours per week, we are offering the pro-rata salary of £24,570 per annum (based on the full-time salary of £38,220)

Training:

You will receive an extensive 12-week training programme and will be assigned a dedicated "Training Buddy." Please note that training will take place on a full-time basis from 9:00 to 17:00, Monday to Friday, for the first 6 weeks. Above all, at AXA Partners, we take great pride in our exceptional customer care and our unwavering focus on continuously enhancing our high-quality support and nurturing the development of our team. This commitment provides everyone with the opportunity to realise their full potential.

Your Profile

Qualifications/Experience :

Registered Nurse with a minimum of 5 years post-registration experience, including at least 2 years in acute areas such as ITU/A&E/CCU or equivalent.

Evidence of current registration and revalidation with NMC and membership of the Royal College of Nursing. Experience in repatriation work is desirable.

Sufficient medical knowledge, travel insurance knowledge, and worldwide repatriation knowledge to make decisions according to set protocols on behalf of the duty MO.

Excellent customer service and communication skills, with the ability to handle language and cultural barriers.

Willingness to take initiative to solve problems and know when to refer to a doctor or operations team leader.

Super-organised with the ability to work under pressure and to meet customer deadlines.

Extensive worldwide personal travel experience is desirable.

Additional language skills would be advantageous but are not essential.

Essential requirements for repatriation work:

Ability to work alone and unsupervised, making instant decisions to always ensure patient safety, including improvisation when necessary.

Ensuring up-to-date ILS / ALS / PALS training every year and bi-annual health and safety training.

Knowing when to communicate with the UK office base if there are issues beyond your control during repatriation work.

Maintaining sufficient clinical knowledge to handle medical situations within the scope of your Duty of Care responsibility.

Membership of the IFNA (In-Flight Nurses Association).

Application Process:

Pre-screening – quick telephone call with member of the recruitment team to discuss key details of the role, answer top line queries, and complete background screening questionnaire.

First stage interview – a short virtual interview with the Head of UK Medical Services conducted via Microsoft Teams.

Assessment Centre –4 hour assessment centre held onsite in the Redhill office that includes building tour, skills test, and final stage interview.

About AXA

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

About the Entity

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
 

What We Offer

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.