International Billing Coordinator (INTERNAL APPLICATIONS ONLY PLEASE)

We have an exciting opportunity for an International Billing Coordinator to join our International team here at The London Clinic, based at our main hospital site in London (W1G 6BW). We are offering a competitive salary. PLEASE NOTE THIS ROLE IS CURRENTLY OPEN TO INTERNAL CANDIDATES ONLY.

Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with 8 state-of-the-art facilities, and circa 1350 employees where we are dedicated to providing our patients with expert, individualised treatment and care. Our main hospital spans 8 floors comprising of 150+ patient beds and 10 operating theatres, including a Hybrid theatre and two minimally invasive/day surgery theatres. Speciality areas include, General surgery; ENT; Gynaecology; Hepatobiliary; Neuro-spinal; Ophthalmic; Orthopaedic; Plastic and reconstructive; Robotic; Urology; Vascular & Weight loss surgery (bariatric surgery).

Job Profile

As an International billing coordinator you will assist in billing purchaser invoices via their online portals within the agreed billing time frame. This is to allow for receipt of payments for treatment that has been provided to Government and international insurance patients at the clinic. You will also collate all necessary paperwork and be provided to the purchaser to support and fulfil the billing process – medical reports / LOG’s / and any further requested investigation notes requested. To provide an exceptional level of customer service support to international department and engender loyalty by being courteous, knowledgeable, available and efficient. Your role will also be to provide support and backup to the International Professional Fee Coordinator in ensuring that Consultant professional fees are accurately recorded.

• Job Type: Permanent, Full-Time
• Shift Pattern: Monday to Friday – flexible shifts between 9am and 5pm
• Hours: 37.5 hours per week
• Job Location: 5 Devonshire Place, London, W1G 6BW
• Salary: Competitive

Key Duties

• To ensure that all necessary paperwork is prepared for billing (medical reports / LOG’s/ and any other requested document by the purchaser)
• To provide an exceptional level of customer service support to consultants and their PAs and engender loyalty by being courteous, knowledgeable, available and efficient.
• To maintain a robust approach to data quality and patient confidentiality.
• To maintain a robust approach to data quality and patient confidentiality.
• Updating the patient account with the billing details
• Liaison with internal finance team and other hospital departments

Skills & Experience

• Experience charging and raising invoices
• Experience & understanding of the patient referrals process and the GOP / LOG process
• The ability to work accurately in a fast-paced environment under pressure
• Excellent telephone manner & demonstrate a proactive, flexible approach to customer care
• Evidence of good written and verbal communication skills
• Be a friendly and flexible team player / unsupervised
• Possess good IT skills. Familiar with CWS system

The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups;