Job Details
DescriptionServe as the main point of contact in all matters related to customer concerns and needs
Build and strengthen customer relationships to achieve long-term partnerships
Maintain accurate customer records, keeping track of any contract updates and renewals
Work with International and other internal teams to develop strategic plans and ensure KPIs are being met
Develop a thorough understanding of our business and products to better upsell to our international customers
Handle enquiries and requests from customers and address their requirements
Stay on top of accounts, making sure they receive regular relevant information to ensure the customer requirements are met
Meet regularly with other team members to discuss progress and find new ways to improve business
Generate progress reports for clients and senior leaders within the organisation
Identify upsell, cross-sell and development opportunities and communicate with the sales team regularly
Take full accountability to achieve and ideally exceed set sales targets and levels of customer service.
Carry out effective and strategic market research to identify and review business opportunities and subsequently provide recommendations and insight for the development in that market.
Become a Brand Ambassador for Iceland foods on the international stage promoting the Iceland brand throughout the world
Ensure Iceland UK colleagues and stakeholders are informed and engaged in the positive development of Iceland International
Strong and collaborative influencer, able to operate effectively at all levels of seniority including senior execs and business owners
Strong networking and relationship skills, ability to communicate at all levels
Project Management
Strategic mindset with a creative and innovative approach
Strong commercial and financial awareness
Excellent interpersonal and verbal and written communication skills
Able to work independently with high levels of team motivation and personal drive
Highly performance oriented focussed on continuous improvement
Highly organised and able to make decisions
Willing to regularly travel overseas and work out of hours
Proficient with Microsoft Office and CRM databases
Have a well-structured and organised approach to work and manage multiple stakeholders and projects in different time zones, languages, and cultures.
Excellent networking abilities
Collaboration
Interpersonal influence
Adaptive thinking
Emotional intelligence
Resilience
Commercial and Situational Awareness
A very competitive salary with an excellent benefits package
25 days holiday, plus 8 days bank holiday
15% store discount, 30% club individual restaurant discount
Discounted gym membership
Charity fundraising events
Educational sponsorship
Enhanced maternity/paternity leave
Long service awards
Reward & recognition
Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more!
We are looking for an International Account Manager to join our International Team!
Iceland International has been operating for over 30 years and has a brand presence in over 63 countries, with great interest coming in weekly from other countries.
As an International Account Manager, you will:
Key Duties & Responsibilities:
Essential Skills:
Alongside this we can offer you:
