Job Details
About Us
A leading manufacturer in the security market, specialising in Door Entry, Access Control, CCTV, Home Automation, Intruder Alarm, and Fire Alarm systems. With over 60 years of experience, their products are sold in over 90 countries worldwide through an extensive technical and sales network. Their group turnover exceeds €160 million, with a workforce of over 850 employees. Established in the UK for more than 20 years, employing over 100 people.
Job Summary
As a member of the Internal Sales Team, you will be responsible for providing exceptional customer service support. You will be a great team player and an excellent communicator, supporting internal and external customers, supplying specific quotations, and assisting the external sales teams. The overall focus is to provide excellent customer service at all times and to exceed our customers' expectations. You will receive continuous training on our product range to support you in building system quotations and addressing all customer inquiries.
Main Responsibilities
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Commitment to Providing First-Class Customer Service: Handle daily requests including quotes, queries, and calls.
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Quote Chasing Support: Initiate in the new year.
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Meeting Creation: Schedule meetings for Business Development Managers (BDMs) using dormant customer data on SAP/NSI Register.
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Customer Outreach: Cold/Warm calling existing customers, managing pipelines, and arranging meetings for BDMs.
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Post-Meeting Follow-ups: Collaborate with BDMs to advise on action follow-ups after meetings.
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Data Accuracy: Maintain high standards of data accuracy.
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Departmental Targets: Work with colleagues to achieve departmental targets.
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Product Knowledge: Stay updated on the complete product range.
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Quotation Creation: Use the CRM system SAP to create specific quotations.
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Design Panels: Use MS Visio to design panel templates for customer approval.
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Deadline Management: Ability to work to tight deadlines with multiple stakeholder demands.
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Customer Service KPIs: Meet and exceed Customer Service KPIs.
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Field Experience: Participate in distribution sit-in days, days out with BDMs, and prospect hunting.
Requirements
Skills & Experience
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Experience in a Customer-Facing Role
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Strong Communication Skills
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Customer Focus
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Effective Time Management
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Attention to Detail
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Self-Confidence
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Enthusiasm and Willingness to Learn
Benefits
Benefits
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Competitive Salary, OTE and Annual Leave Allowance
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Christmas Shutdown
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Modern Working Environment
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Training and Development Opportunities
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Yearly Events Calendar including Charity Events and Health & Well-being Days
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Life Assurance
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Treat Days/Daily Fresh Fruit
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24/7 Employee Assistance Programme
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Employee Health and Wellbeing Portal
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Company Social Events
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Bonus Schemes
If you are passionate about customer service and looking for a dynamic role with opportunities for growth and development, we would love to hear from you. Apply now to join our dedicated team!
