Job Description:
Ward Administrator for Intensive Care Unit
Cromwell Hospital, London SW5 0TU
Permanent
Up to £26,000 depending on experience + fantastic benefits
Full time – 37.5hrs (Shifts are 8am to 4pm Monday to Friday)
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
You will provide high quality administrative and clerical support to the nursing and medical staff. You’ll be responsible for the management of patient information and to ensure accurate data quality and assist nursing staff with discharge coordination. You’ll provide a full and professional front of house service for patients, visitors and staff ensuring they are informed appropriately.
What you’ll do:
To welcome and provide a full front of house service to patients and their relatives/visitors onto the ward, ensuring that security and infection control measures that are in place are adhered to.
To answer ward telephone enquires promptly, efficiently and politely, resolving local issues and referring on to other relevant staff as appropriate. To understand the sensitivity of such calls. To ensure that messages to staff are passed on either by e-mail or written note.
To ensure that all clinical referrals are forwarded to the relevant internal department and/or external agencies.
To Co-ordinate the transfer of patients to another care setting (ward environment). This involves liaising with porters and ensuring the relevant documentation is completed by clinical team prior to discharge.
To ensure that the reception desk and waiting areas are maintained in a presentable manner.
To observe and maintain the confidentiality of patient records and staff information.
To request porters to transfer patients to and from the ward as directed.
To book diagnostic tests and scans for patients as directed by clinical teams.
To liaise with Catering regarding missing meals and collection of trays.
To liaise regularly with Reservation and the Accounts Department to ensure a smooth flow of admissions, correct level of care is allocated in Compucare and length of stay extended as required.
To assist in providing information obtaining cover on all sponsored cases, updating the Compucare records, referring and following up on queries as necessary.
To ensure costs are entered correctly and patients charged accordingly using the hospital system.
To co-ordinate bookings for procedures with various internal and external hospital departments.
What you’ll bring:
Experience of working in a public/patient facing role
Previous work experience in a healthcare setting – Desirable
Clear and concise verbal and written communication skills
Ability to use initiative and problem solve, in a busy clinical environment
Typing and data entry skills
Good level of computer literacy skills in Microsoft Word, Excel and databases
Flexible and adaptable to the changing needs of the service
Ability to work within a multidisciplinary team
Time management and organisational skills
Dedicated with passion for delivering exceptional care with high levels of professionalism and enthusiasm.
Highly self-motivated.
Proactive and Positive Attitude.
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:
Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual performance-based bonus
Support with travel costs via a season ticket loan or cycle2work
Discounted access to online gym sessions through Gympass
Various other benefits and online discounts
Free onsite massages as a recognition for your hard work
Opportunity to participate in our annual awards ceremony
