The Opportunity
An exciting opportunity to work as part of the newly formed New Site Opening and Infrastructure team as within Running Great Restaurant Technology, the Infrastructure and Network Consultant will be responsible for improving the value of IT infrastructure and network services across the UK&I business, focusing on addressing systematic issues within our services. The work will cover technical, procedural, and behavioural aspects, working across multiple partners, functions and markets to achieve these goals.
What will my accountabilities be?
Provide a deep level of technical knowledge, responsible for technical solutions to provide business value.
Provide technical direction on forward network strategies and best practice.
Ownership of infrastructure and/or network production problems, collaborating with technical teams to troubleshoot and provide a resolution
Work closely with our global risk and infrastructure teams on UK&I alignment to global strategies
Work closely with our UK&I vendors to implement new infrastructure or network solutions
Implement continuous improvement projects with our partners to support the infrastructure of new site openings (e.g. Starlink network capability, 5G infrastructure)
Custodian of day-to-day network control and compliance processes.
Drive P1 and P2 incident reduction through increased control and compliance
Use automation to reduce the probability and/or impact of problem recurrence (AIOps)
Identify, evaluate, and recommend service monitoring tools and diagnostic techniques to improve system observability
Drive and mature Command Centre activities to increase value to the business
Work closely with Technology Cyber Security to support overall market technology risk reduction
Perform and deliver consistently in a continuously changing, complex environment
Produce reports and presentations to drive greater MI analytics, supporting improved decision making across the Technology team
McDonald's Network point of contact for all appropriate vendors on infrastructure queries
Train, coach and mentor Site Reliability Engineers ensuring that the team have maintained and relevant career development plans
Support the NSO and Infrastructure Manager on developing forward plans, strategies and roadmaps
What Team will I be a part?
We are looking for a forward thinking and ambitious individual to be a part of our Running Great Restaurant Technology team. The team have an ambitious agenda and there is no better time to join this incredible team and be an instrumental part of improving and adapting IT within the business.
Who are my customers?
The role will report to the Technology NSO and Infrastructure Manager and will have close working relationships with IT partners including: VM02, Span, Acrom, Cap Gemini, Sopra Steria and Vista, whilst collaboratively working with all Technology teams, RSG, Operations and Field Teams, the UK & ROI Restaurants and Franchisees.
Qualifications:
What background do I need to have?
The right candidate will have the following background
Hands-on experience in similar infrastructure or network roles
Proven experience in Cisco/Networking
Proven experience of SD-WAN
Appropriate network qualifications based on experience levels
Experience of working with multiple vendors who focus on infrastructure services (critical)
Experience with monitoring and observability tools (e.g. Splunk, Cloudwatch, NewRelic, ELK, Prometheus, OpenTelemetry).
Experience with configuration management systems (e.g. Puppet, Ansible, Chef, Salt, Terraform).
Experience working with continuous integration/continuous deployment tools (e.g. Git, Teamcity, Jenkin, Artifactory).
Experienced in Continual Service Improvement (CSI) process and application.
Build a feedback-rich environment that inspires and models the exchange of feedback.
Strong communication skills, a curious mind set, is confident and can work independently.
Strong customer centric orientation
Preferable to have worked within a franchised organisation (desirable, not mandatory)
Experience of people management (preferable, not mandatory)
Pragmatic, thoughtful and customer focused.
Work with energy and passion and inspire the same in others, focused on own and the team’s development.
ITIL Problem Management qualification desirable and strong analytical skills (preferable, not mandatory)
Proven stakeholder management skills
Hospitality or Retail experience desirableAdditional Information:
At McDonald’s we are People from all Walks of Life...
People are at the heart of everything we do and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers.
We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers give us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."
#LI-Hybrid
