JOB OVERVIEW
We have a fantastic new job opportunity for an Independent Living Advisor / Housing Support Worker who has excellent communication, interpersonal and IT skills, good problem-solving ability and a desire to support vulnerable people.
Working as the Independent Living Advisor / Housing Support Worker you will provide customers with assistance that enables them to maintain independent lives within their own homes, in a safe sheltered environment.
As the Independent Living Advisor / Housing Support Worker you will manage a case load of tenancy contacts to those customers living in Independent Living Schemes on the various levels of service.
The successful candidate will be joining an award-winning organisation committed to colleague engagement, where every colleague is valued and heard.
The organisation can offer you excellent professional development, training, and support to enable you to achieve your full potential.
If this role excites you and you are keen to join a small but passionate team of people working for customers and at a leading Arm’s Length Management Organisation (ALMO) then the company look forward to hearing from you.
DUTIES
Some of the duties as the Independent Living Advisor / Housing Support Worker include:
Manage a caseload of welfare calls/support calls/visits to those customers receiving a bronze/silver/gold level of service
Ensure customers are provided services & offered support that enables them to maintain independent lives within their own homes in a sheltered environment
Carry out an in-depth needs assessment and complete annual reviews with all customers to ensure support levels are appropriate to meet their needs
Participate in the selection and verification process for new customers entering the service
Work closely across teams to support customers to increase their independence, health & wellbeing
Work to deliver a range of activities specified in the initial support assessment
Actively encourage individuals to achieve their goals, provide emotional support to them by actively listening to how they feel and promote a positive outcome-based approach
Deliver a range of proactive services that respond to the needs and aspirations of customers. Services include intensive housing support, sheltered housing management and low-level housing management issues
Provide individuals with advice and support on how to maintain their personal safety and security, raise awareness about potential forms of abuse and how to balance risk with an active and meaningful life within current safeguarding, health & safety and risk assessment requirements
Understand what matters to residents by having the right conversation & identifying the right problem to solve
Build and maintain positive links with voluntary and neighbourhood groups to promote social inclusion, tackle loneliness and increase customer involvement
Access appropriate funding and work in partnership with others, to support the delivery of a variety of activities & social events
Ensure accurate and up-to-date customer information
CANDIDATE REQUIREMENTS
Hold a current driving licence
Have a desire to support vulnerable people
Well-developed IT, communication, and interpersonal skills
The ability to work professionally and collaboratively with other teams across the organisation to achieve great outcomes for customers
A high degree of problem-solving skills
The ability to apply your skills to motivate, support, influence and organise work to deliver high quality services
Represent the service and the wider organisation
Support the team and customers to facilitate staff rotation as necessary
The ability to network and develop strong partnership working across the geographical area in which the service is delivered
The ability to research and access funding opportunities
