Job Description
Income Collection Officer
Islington, London
Full Time - Hybrid
Temporary
We are currently searching for a prospective Income Collection Officer to join a team based in Islington, on a full time basis on temporary ongoing basis. The Income Collection Officer will be covering patches across Southwark, Lambeth and Lewisham. The purpose of this role is to provide high quality and prompt communal energy and housing management service to our customers. The Income Collection Officer will ensure the efficient and effective collection of service charges for shared ownership properties and shared ownership rents, and will be responsible for the collection of both current and former housing related debt. The post holder will also deal with enquiries and focus on providing excellent customer service.
Requirements
Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment
Knowledge of housing management techniques
Knowledge of IT processes, including Word and Excel
Experience in a customer facing role, and ability to provide outstanding customer service
Experience presenting cases in Court is desirable
Experience working in arrears reduction and monitoring
Full UK Driving License and access to vehicle
Approachable and friendly nature
Role Expectations
Responsible for the collection of housing related debt (current and former)
Ensure any outstanding debt, fees and/or charges are recovered when properties assign and before receipting notices, executing deeds or providing information
Deliver a customer care focused approach
Work with residents to prevent debt from occurring, advise on payment options, and negotiate realistic repayment agreements where necessary
Take firm but fair action on any resident who falls into arrears, including any legal procedures and forfeiture of the property where necessary.
Manage and monitor residents accounts, to take action where necessary and retain a central record of all communications with the residents.
Work alongside key partners, internal and external
Manage a complex caseload and initiate legal action for debt recovery
Attend Court where necessary and represent the company
Attend servicing meetings and promote resident involvement
Work as part of a team to achieve targets and maximise the company's income
Flexible working hours, including evenings and one weekend per month
