Job Details
Job Title: Inbound Solutions Architect
Salary: £40k to £48k per annum + car
Location: England
Reference: J3338
Contact:
Telephone: 0141 647 6688
Categories: , , , , , , , , , , ,
We have an opportunity for an Inbound Solutions Architect with strong interpersonal skills and the associated ability to interact with individuals at all levels within the organisation, clients, partners and suppliers to join a market leader in the world of multichannel communications.
Job Purpose
Support document & information services overall vision by working withSenior Management, BDM’s, CRMs, Product Managers and other relevantstakeholders to understand client / market requirements and assist in thecreation, management and continual development of the overriding ‘Solutions’strategy needed to meet these requirements.
This will focus on ‘Comms In’ e.g. scanning / imaging, capture, recordsmanagement, storage and retrieval and document workflow.
It also includes the solution sets (tools, processes and services) needed tomeet market needs and enable the achievement of core financial objectives –revenue and contribution.
Inbound Solutions Architect Principle Accountabilities
• Act as a customer-facing subject matter expert / analyst on the solution setsneeded to meet client and market requirements.
• Maintain a thorough understanding of market requirements (technical) as theyrelate to the strategic direction of the business.
• Assist in the development of the pre-sales tools and services needed toadvance prospect / client opportunities through this critical stage of thesales cycle.
• Provide advice, support and guidance to Senior Management, BDM’s andCRM’s in pre-sales scenarios – including presentations / demonstrations toprospects and customers.
• Carry out assessments of customer communications / document productionprocesses, technologies and legacy document process workflows – includingrequirements gathering and definition.
• Hold the ownership of thesolutions design aspects of the proposed solution.
• Map and document legacy business processes and articulate associatedsolutions (drafting of visit assessments, project briefing documents,proposals, solution statements, specification documents, development briefs andother forms of written communication).
• Implement and configure products and services at customer sites as alead analyst.
• Liaise with the project management / development teams on customerprojects.
• Complete regular management and financial reports for all project work inline with business objectives.
This Inbound Solutions Architect role requires candidates with deliveryknowledge, experience in document management solutions and in business analysisincluding Business Process Re-engineering. This experience and knowledge willhave allowed you to develop an ability to evaluate, develop and deploy imagingsolutions. We are looking for someone with strong technical capability to beable to detail technical requirements to developers. You must have theoutstanding written and verbal communication skills required to outline complexpropositions in layman’s terms. Your strengths will also lie in planning,organising, and paying attention to detail and accuracy, as these skills willbe needed to work on multiple projects at one time and working under pressureto tight deadlines.
Sound experience of Microsoft Office tools including Visio and Project isessential.
Desirable Skills / Experience
• Educated to degree level or equivalent and / or holdprofessional Business Analysis qualification e.g. ISEB
• Awareness of Document Composition and associated tools e.g. GMC PrintNet/ Aspire, Doc1
• Understanding of print production and workflows and awareness of DSA /Mailsort tariffs
• Experience working with enterprise implementations of ECM, EDRM and EDMtechnology
• Understanding of document capture technologies; in particular imagetransformation software, software configuration and image manipulation
• Experience of delivering document solutions within the Health, FinancialServices, Insurance and / or Local Government markets
• Experienced in the scoping and transition of diverse data / documentportfolios within a BPO environment
• Understanding of all aspects relating to secure data handling
