Improver Engineer Fire Systems

The Improver Engineer is responsible for carrying out system maintenance, fault finding, attend emergency callouts, reactive & minor or extra works to, Automatic Fire, Fire Extinguishing-Gas Suppression and Fire Aspiration Alarm Systems.

Key Responsibilities of the Improver Engineer Fire Systems:

• Complete electronic worksheets daily, timesheets weekly and provide weekly mileage/expense claims.
• Comply with policies relating to Health, Safety, Security, Environment, and Technical Compliance issues that affect the customer and employees.
• Ensure all relevant engineering practices are adhered to - report any inconsistencies to a senior engineer or your service supervisor.
• Ensure all jobs, call-out, maintenance or remedial works are attended to where possible, escalate to your supervisor or a senior engineer and the office if delays or difficulties are encountered such as traffic delays/vehicle problems resulting in late/non-attendance (public transport can be used where possible). We must ensure we still meet our clients expectations and advise the client of any alterations/provide an E.T.A and avoid cancellations.
• Whilst on site update the site logbooks with details of all work carried out.
• To carry out any minor remedial/fault rectification works necessary during any PPM visit, supported by a separate call number and work sheet, and in conjunction with a written instruction/order from the client.
• Maintain company issued equipment in good condition and fit for purpose. Report immediately any damaged, stolen or missing company issued equipment to your Service Supervisor.
• Assist in the development of trainees, mentoring them in the Senseco working/best practice methods and report good progress or any areas of concern to your Service Supervisor.
• Ensure good timekeeping and housekeeping at all times, making sure you are setting the right example.
• Carry out all duties in accordance with the Company employee handbook.
• Advise your Service Supervisor of progress/concerns on any contract/site you are involved with through telephone updates and followed up with regular email.
• Develop and maintain effective Client relationships and assist in gaining future work by relaying leads and survey information to the sales team.
• Attend and prepare for engineers meetings when required.
• Ensure all systems worked upon are left operational where possible. Escalate urgent and critical problems prior to leaving site. Review alternative solutions, there is a need to be resourceful at all times.
• Attend training courses to extend knowledge and skillset of various manufacturers products.

Skills of the Improver Engineer Fire Systems:

• To have good organisational and time management skills.
• To have good customer facing skills.
• To have the ability to work on own initiative with minimum supervision.
• To have good verbal and written communication skills
• Use initiative and have strong attention to detail considering the life safety industry we operate within.
• Ability to communicate with both external and internal customers.

Competencies of the Improver Engineer Fire Systems:

• At least 3 years, experience in the fire industry.
• Proven ability to install, test, commission and service Fire Alarm Systems and/or Security Systems.
• Excellent servicing, diagnostic and fault-finding skills, with the ability to resolve by elimination or technical recommendations.
• Computer Literate, good general IT skills including Microsoft Excel and Word.
• Understanding and ability of software programming on main line products such i.e. Morley, Advanced, Kentec etc.

Competency Level: 2