Job Details
Job Purpose
The Human Resources Shared Services (HRSS) & Payroll Manager provides thought leadership, coaching, mentoring and guidance to the function and key stakeholders on building a world class HR Shared Services and Payroll function. This shall include the development of efficient and effective HR business processes that meet the needs of the business, with focus on employee-centric service.
Your principal accountabilities and other tasks will be carried out in the framework of our valued behaviours: Pioneering spirit, Integrity, Energy, Resilience.
Principal Accountabilities
- Supporting the HRSS team to perform transactions related to HR specialties with a high degree of accuracy and strict adherence to written procedures, such as benefit updates or employee assignment changes.
- Maintaining comprehensive knowledge of benefit programs, plans, policies, and processes
- Responsible for ensuring payroll reconciliations and audits are completed timely and accurately.
- Ensure strict adherence to all payroll related regulations, tax laws, and company policies and stay up to date with emerging payroll regulations.
- Identify opportunities for process improvements, develop solutions to address these opportunities and drive implementation of these enhancements in collaboration with key stakeholders to increase customer satisfaction.
- Support and develop team members, set objectives and track progress. Plan and prioritise workload to ensure key HR business processes have the resource to provide the agreed service levels.
- Agreeing service levels and performance indicators that track the effectiveness of the HRSS and Payroll function.
- Developing efficient and effective HR business processes that meet the needs of the business
- Supporting Division Heads of HR in landing key strategic people goals and projects
- Leading and participating in cross-functional process improvement initiatives
- Review, execute and audit HR transactions relating to worker life cycle or employment job changes (e.g., hires, terminations, mobility transfers)
- Being actively involved with the centralization of payroll systems
- Helping to define requirements for systems that will facilitate increased efficiencies, automation and/or self-service for various HR processes.
- Contributing to the creation of education strategies through proactive communication and engagement with all levels of the organization to ensure increased understanding of systems tools, processes and availability of resources.
Competencies & Qualifications
- Bachelor’s degree in related field (preferred) and HR or related field experience with proven managerial experience (essential)
- CIPD qualified with evidence of continued professional development
- Additional diploma in Computer Science is a plus
- Project Management Professional (PMP) Certification will be advantageous.
Knowledge, Skills and Experience Required
- Extensive experience in payroll function including end to end payroll transaction experience.
- Payroll & HR team management experience
- Understanding of data protection regulations like GDPR
- Familiarity with payroll systems and ATS
- Knowledge of/experience with HR practices
- Judgment, initiative, and tenacity demonstrated in an environment of rapid change
- Strong customer service/relation skills
- Demonstrated enthusiasm for service.
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