Job description
Job Role:- Housing & Support Officer
Hours of Work: 20 & 40 hours per week, Permanent
Salary:- £14,- £15, a year
£27,.05 - £28,.00 a year
Responsible to: Housing and Support Manager OR Housing and Support Coordinator (service dependant)
Responsible for : No direct reports
Hours of Work: 40 hours on a shift rota including weekends
Work Location: London W5 5RE
Job Purpose
To provide housing management and housing related support to a caseload of residents
To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimise rent arrears, only taking enforcement action when necessary.
Work collaboratively with other departments - in particular, Facilities and Property Management and other community operations teams (Health and Wellbeing, and Children Youth and Families) to deliver the best service for our residents
To ensure that residents receive services relevant to their needs, arising from their Outcome Star assessment action plans
To be responsible for ensuring that the Inform is maintained accurately times for all residents with whom you have contact
To support residents to engage and participate in Progression activities
To work proactively with residents to high-quality and affordable move-on accommodation
Maximise resident's uptake in Progression opportunities by working alongside the Progression Coaches
Maximising housing occupancy and minimising voids by taking proactive action
Ensure that residents comply with Tenancy and License conditions, and taking action to deal with any anti-social behaviour as instructed by the Housing and Support Manager
Duties and Responsibilities
Housing Management
Be responsible for the intake of residents, undertaking all required paperwork and ensuring that the licence agreement and all relevant policies and procedures fully and clearly explained
To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimise rent arrears, only taking enforcement action when necessary
Maximise housing occupancy and minimising voids by taking proactive action, including void inspections, and facilitating referrals, interviews and assessments
Proactively investigate and address all cases of anti-social behaviour
Support
Carry out Outcome Stars assessments and collaboratively create person-centred actions - using a Psychologically Informed approach
Review and update assessments and actions as led by residents at appropriate intervals in accordance with policies and procedures
Be responsible for monitoring client's welfare, including physical and mental health, substance misuse and to intervene with appropriate strategies as needed
Liaise, advise, and advocate with the client to external agencies
Carry out Facilities Checks and Wellbeing Checks as required in accordance with policy and procedures
Ensure work is delivered collaboratively with all other departments - in particular - the Property and Facilities team, and other community operations teams (Health and Wellbeing, and Children, Youth and Families)
Ensure that Safeguarding procedures are followed, taking action to report concerns proactively in accordance with our Safeguarding Policy and Procedures
Work in partnership with the Progression team to ensure residents maximise their engagement with Education, Training, Employment and Volunteering (ETEV) and Engagement and Empowerment activities
Support residents to establish a greater awareness of the community they live in and their ability to live independently
Regards,
Ravi Soni
Fulfilment Consultant
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Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
