Job Details
Job description
Job purpose:
- To manage a caseload ensuring that all cases are progressed speedily, efficiently and within agreed time scales, achieving the requirement that applicants are to be given the best advice concerning their statutory rights and the various avenues open to them.
- To interview and advise persons applying for assistance under homeless legislation making the necessary enquiries of all appropriate sources pursuant to the Housing Act 1996 Part VII.
- To ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved.
- To ensure excellent customer service standards are maintained for all relevant client groups and contribute to year on year improvement of those standards.
Responsibilities include, but are not limited to:
- To promote potential alternative housing options thereby preventing homelessness wherever possible.
- To conclude, on completion of all complex enquiries, the extent of any statutory duty owed by the Council, being required then to produce a comprehensive written decision, fully capturing both the complexity of the matter and the full rationale for the council's decision.
- To present such complex decisions orally to the applicant in a manner sufficient to achieve both an appreciation of the decision, its complexity and the opportunities for challenge.
- To ensure that all information is fully documented appropriately.
- To expand that knowledge base to allow appropriate attention and response to complex cases.
- To liaise closely with the Process Server to ensure that the provision of temporary accommodation is ended in a timely manner and with adequate notice to the customer.
- To contribute in the development and delivery of the Council’s Homelessness Strategy so that targets and performance requirements are met.
Requirements:
- Detailed knowledge of the duties owed to the homeless under Part VII of the Housing Act 1996and the Homelessness Act 2002.
- Knowledge of the strategies for preventing homelessness and the main housing options initiatives, provided by both statutory and voluntary organisations.
- The ability to deliver homelessness prevention and housing option solutions with these being tailored to diverse communities and differing customer needs.
- The ability to work across boundaries in partnership with all housing sectors and partner agencies.
- Experience of working in a busy customer-oriented environment, delivering excellent customer service.
- Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.
- Willingness to complete an enhanced DBS if you do not currently hold one.
Working with Archer Resourcing
We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities.
We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.
Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.
We also offer a £250 referral bonus should you know of anyone who may be interested.
Must be eligible to work in the U.K
