Job Details
Join the team that Always Cares!
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as an Office Coordinator at the Royal Lancaster London. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as an Office Coordinator are:
Salary + service charge
Pension scheme with company contributions
50% discount in all our restaurants and Spa's across our properties
Team member and Friends & Family rates across our properties
Extensive discounts on our benefits platform
Access to private medical insurance
Interest free season ticket loan
Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
Bike to work scheme
Complimentary laundry
Free meals on duty
Access to development plans, apprenticeships and world-class management development programmes including educational sponsorship
Recommend a Friend incentive
Opportunity to join our taskforces to contribute to the business focuses, community and environment
Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Office Coordinator, to join our Accommodation Services department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.
As an Office Coordinator, your main duties and expectations for the role will include:
Ensures that the staff hours entered is accurately up-to-date & maintained daily in the rota book and T&A system
Coordinates training program, ensuring all colleagues are trained and records are kept in order
To liaise with the Reception Shift Leader and Floor Supervisor to ensure there are enough ready rooms for arriving guests
Ensures any maintenance faults are recorded in Opera and follow up to ensure jobs have been carried out
Handle guest complaints promptly, efficiently, and diplomatically, and bring all complaints to the attention of the Accommodation Manager
Correctly handles any lost property inquiry following the agreed procedure
You will be required to work 40hours per week, on a shift rota.
We are ...
Best Employer for 2021 at Springboard's Excellence Awards
One of the happiest hotels in London
Earth Check Silver Certified 2023
2 rosettes
Hoteliers' Charter Approved
Preferred Hotels & Resorts member
We are more concerned with what's in the glass, not whether its' half full or empty, so if you feel this Job Title role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK
