Helpdesk Supervisor

Helpdesk Supervisor - Healthcare Environment - Lewisham, London - Up to £32k per annum 

CBW are currently recruiting for a Helpdesk Supervisor looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company.   

Hours of Work:

• Monday to Friday 
• 8am to 5pm 
• Office based 

Key Duties:

• Schedule reactive and help desk call outs.
• To review jobs received during the working day and allocate accordingly to Engineers.
• Supervise and manage day to day Helpdesk activities
• Support the Helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end user/customers.
• Monitor call activity and produce call volume reports
• To deliver toolbox talks to staff and create and update Help Desk procedures and relate new information to staff.
• Compile and enter data into the monthly client report and submit before the monthly deadline.
• Manage the Rechargeable works from the quotations to completion including requesting the PO from the client for these works.  
• To participate in the training of new members of staff or to allocate a trainer, and to oversee the staff training induction sheets.
• Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
• Support the Office & Contract Managers in the administration & delivery of departmental objectives
• Raising Corrective maintenance tasks following on from PPM completed tasks
• Organisation of day-to-day work to ensure that all key tasks are fulfilled
• Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
• To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications

Requirements:

• Helpdesk experience 
• IT proficient 
• FM experience 
• Ability to supervise and manage a team

Please send your CV to Brooke at CBW Staffing Solutions for more information.