COREcruitment is working with a Facilities Management company who are based all over the UK. They are looking for a Helpdesk Administrator to join the team in Wakefield. You must come from a similar background and experience within buildings and property.
Key Responsibilities:
Oversee the system as a key user, managing records, reactive, and reporting.
Ensure prompt handling of calls and emails, maintaining timely communication.
Assign correct priority and engineer to all reactive requests on the helpdesk.
Facilitate communication between the Facilities Team and end users throughout the lifecycle of reactive jobs.
Collaborate with Lead Engineer and Ops Manager to uphold service quality standards.
Manage timesheets and expenses on a weekly basis when Contract Support is unavailable.
Establish and nurture relationships with internal and external stakeholders.
Participate in relevant training sessions to support personal and professional development.
Assist Contract Support in preparing the monthly customer report.
COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors.
