Job Description:
HelpPoint Advisor – Gateshead
Salary £23,000 – £24,000
We are searching for a Helppoint Advisor in our Gateshead office. Delivering the highest levels of customer service to internal and external clients within the HelpPoint Customer Services team. You will also be liaising closely with regional operational management and our additional services subcontractors.
Do you have previous admin experience? Are you confident in speaking with all levels of stakeholders? Are you interested in Customer Services? Do you have good IT skills including excel.
As Helppoint Advisor, you’ll be:
Ensuring the best Customer Service experience is given to all customers
Providing our Customers with product and service information and quotes
Ability to achieve Client and internal KPI’s whilst maintaining excellent quality
Handling all incoming telephone call and emails to answer any queries
Documenting all Customer enquiries, updating with client requests, ensuring notes are updated on our internal system.
Co-Ordinating and responding to all Client quotes, queries and instructions in line with the relevant SLA
Handling all complaints, identify escalations and priority issues, resolving disputes and diffusing complaints in a professional manner
Co-ordinating the booking of and client notification of all planned works and producing client and internal reports
As Helppoint Advisor, you’ll have:
Excellent Customer Service skills, with good communicator with excellent administration skills
Effective and efficient time management of self and duties and able to deliver against Client SLA’s
Demonstrates an “investigative” and “can do” approach and attitude to all tasks.
Ability to work under pressure to meet deadlines, goo organisation skills, and the ability to work independently.
Computer literate with the ability to effectively use Microsoft Office and other common management and CRM software programmes.
What we offer you
The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.
The good stuff
We are employee-owned, making you a beneficiary of our future success
Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
More than 250 perks and hundreds of exclusive deals and discounts
Lots of training, development & apprenticeship opportunities to grow and progress your career
Our Mosaic committee & Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
All year-round recognition and annual awards programme to thank our shining stars
Our commitment to Diversity, Equity and Inclusion
Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.
Reasonable adjustments
Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help.
