Healthcare Administrator

Job summary

To work as part of an administrative team providing high quality, responsive and co-ordinated service support for the Healthcare Team and Prison Staff and to ensure a high quality, resource efficient and cost-effective service to service users and staff.

To support our partner organisations by working in an integrated manner to ensure administration services are provided across Stoke Heath Integrated Care.

Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.

Main duties of the job

Be the first point of contact for internal staff and other external agencies for referrals, hospital appointments and general service enquiries. A broad range of internal appointments for various disciplines and all external secondary care appointments.

Receive and communicate messages accurately to the healthcare team as appropriate.

Log complaints as required and support the team in effective complaint management, as directed. The process will also include completing a DATIX form and photocopying of initial form and letter of reply to patient.

Deal with patient referrals ensuring that they are processed and co- ordinated with service specific protocols to assist with the quality of patient care. A broad range of internal appointments/referrals for various disciplines and all external secondary care appointments.

Co-ordinate clinical and non-clinical appointment arrangements, thi will include dealing with changes, cancellations and any additional need as required. To ensure that planned appointments make best use of time.

Utilise office systems including diaries and other information systems and undertake general office duties as necessary, including scanning, photocopying, shredding as part of an effective administration service.

Take minutes as required in the department and then type the minutes to a good quality.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Job description

Job responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Person Specification

Experience

Essential

Experience of working within an administration role

Experience of diary co-ordination

Experience of arranging meetings

Knowledge and Skills

Essential

Knowledge of Microsoft Office applications

Minute taking experience

Ability to work as part of a team

Good organisational skills

Training and Qualifications

Essential

NVQ Level 3 qualification or equivalent in Business Administration

GCE/GCSE in Mathematics and English at Grade C or above or equivalent qualification