Head of Workplace Services

The Role: Head of Workplace Services

Sector: Facilities Management

Location: London / National Travel

Salary: £80,000 to £100,000pa. + Package

We are working with a global provider of Facilities Services to both the private and public sector. The group are constantly evolving to stay ahead of their competitors and bring excellent value and service to their clients.

About the role:

We are looking for a subject matter expert to undertake the Head of Workplace Services role as it will lead the charge on innovation and solutions for all Workplace services, from Administration to Helpdesk and all things in between.

This is a leadership role that will require a growth mindset and exceptional people skills. The ability to navigate potentially complex client requirements across a large client base and contracts within both private and public sectors. Utilising a tech-savvy approach to ensure that the service and solution delivered to the client is best in class.

The ideal candidate will have significant exposure to Workplace Solutions, from a provider-side, as well as a deep understanding of operating models. They will also have the ability to integrate self-delivery with external contractors.

What you’ll need:

A bachelor's degree or equivalent in facility management, business administration, or a related field

At least 10 years of experience in managing security services, preferably in a large and complex organisation

Minimum 5 years’ experience at Senior Operational/Director level

Experience of growing business across existing and new markets by developing partnerships or acquisitions

Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams and stakeholders.

Sound understanding of how to lead, grow, develop, and motivate teams. Excellence in customer service.

Strong organizational, planning, and problem-solving skills, with the ability to manage multiple projects and priorities.

Sound knowledge and understanding of the soft FM services industry, best practices, and regulations.

Measurable experience in growing business through new sales, innovation, and organic growth opportunities consistently over numerous years.

You must be able to love and work in the UK without restriction.