Head of Student Services

Head of Student Services
Middlesbrough
Ongoing temporary basis
Full time, all year round
ASAP start

Enhanced DBS on the update service is ESSENTIAL to apply for this role

Main responsibilities:

Student Welfare and Pastoral Support Services

School liaison activities and effective IAG for prospective learners

Careers Advice and Guidance, including the UCAS application process

Enrichment, Sports Development and the Student Union

Reception and College Information Services

Exams Entries

Internal and External Data Returns and Audit

Essential criteria:

Qualified to a minimum of undergraduate degree level or equivalent level of qualification, in a relevant subject area.

Five GCSEs at grade C or above (or equivalent) including English Language and Mathematics.

Proven track record within the education environment of Student Services, Progression or Pastoral Services

Effective data collation and analysis skills, and supporting academic teams on data areas around attendance, retention, safeguarding and behaviour.

A proven aptitude for high standards of service delivery both operationally and strategically and an understanding of the student perspective.

Reliable and resilient; able to cope with pressure.

Strong analytical and problem-solving skills with the ability to apply skills and knowledge creatively in new contexts and to think beyond traditional solutions.

A high standard of written and spoken English, with the ability to produce clear and concise reports and presentations.

#4573565 - Lauren Wigham